Image Degradation in Storyline

Jun 29, 2021

I've seen a couple threads from years ago regarding this issue but did not see a resolution. When importing my images into Storyline 360, I get noticeable degradation. This degradation occurs even before I publish the course. I have tried PNG, JPG, and SVG (imported from PowerPoint) and the issue persists.

The image I am focusing on now is very sharp on my computer and in other applications such as PowerPoint and Paint. The image is 2.1MB. Storyline decreases my image size upon import to fit into the slide and it is blurry even before I attempt to resize it. When I increase the size back to the native dimensions, the text in the image is legible although very blurry.

This has also happened in previous projects. Some of the projects I am working on require images with text that can be read by the learner. Even when I create a high-resolution image that is exactly the size that is needed, the image still comes out fuzzy in Storyline 360. Any assistance is greatly appreciated.

10 Replies
Leslie McKerchie

Hello LaToya, and welcome to E-Learning Heroes. 😊 

I appreciate you popping in to share what you see with your images in Storyline.

You mentioned that: Storyline decreases my image size upon import to fit into the slide.

We do recommend using images that do not have to be resized for the best quality in your project:

Storyline 360: Best Practices for High-Quality Images and Videos

  • What is your story size?
  • What are the dimensions of your image?

I would be happy to take a look at your project file. You can share it publicly here or send it to me privately by uploading it here. I'll delete it when I'm done troubleshooting.

Quin Mainville

Hello, I'm having the same issue as well.  I have an MP4 video that I imported.  The video is a 1080P MS Teams recording.  In its final edited version it looks very sharp and the text can be easily read.  However, after importing the video into Storyline 360 the video is blurry enough to where the text can not be made out any longer.

Kelly Auner

Hi Quin,

Welcome to the E-Learning Heroes community!

Thanks for explaining the issue that you're experiencing. Does this happen when you preview the video or in the published course?  Have you checked out our best practices for high-quality images and videos?

If you're willing to share your file with us, I'd be happy to take a closer look! You can upload it here or share it privately in a support case, and we'll delete it from our systems once troubleshooting is complete.