Background Image turns black upon Preview/Publish (SL3)

May 31, 2019

Hi, I am using a large background image on the slide master (it's a very colorful JPG image of a store setting).  The image turns completely black upon Preview; I published the project and the image is still black. 

I removed the image from the slide master and pasted it on each slide - it's still black when I view the project.

I changed the JPG to a PNG...still black, lol.

Has anyone else experienced this? 

5 Replies
Katie Riggio

Oh no, Denise. Sorry you're running into that oddity!

Does this happen with any .JPG file, or a particular one? Also, would you mind sharing the image of the store setting so I can try to replicate the behavior? You can share it publicly here, or send it to me privately by using this upload link.

I'll let you know what I see, and will delete it after troubleshooting. We'll sort what's going on here together!