Images don't show up in Engage interaction

Jan 13, 2021

Hi there. I'm trying to publish (to web and LMS) an Articulate Storyline file but for some reason the images in the Engage interactions don't show up (they either appear blank or with a small "X").
I wonder how could I solve this issue? Thank you!

1 Reply
Lauren Connelly

Hello Guillermo!

I'm happy to help!

Here are a few questions to get us started:

  • Is the Engage interaction not showing up in both a web environment and LMS? 
  • Which version of Storyline and Engage are you using?

The Engage interaction won't show up in Storyline when previewing the course, but it should appear when publishing the course. Once we gather more details on what you're seeing, we should find the fix!

If you'd like to share your file with us, here's a secure upload link.