I have some images with the 'enlarge' icon option included. When I view them on an ipad (via LMS) and click on the 'enlarge icon' - I can't close it. Does anyone know if there is any workaround? Or can't this feature be used when viewing via an Ipad?
This is most likely not a supported feature on the iPad, however, if it was able to be initiated but then left you stuck, you should report it at this link: http://www.articulate.com/support/contact/submit.php
That fact that you could do something that left the product in a broken state, should be transmitted to Articulate support.
Using the zoom region in HTML5 or the Mobile player could cause them to become blurry as you'll see in this comparison chart, but you should be able to close out of them. I see that you've opened up a Support case (Case # 00367135 for my reference) per Dennis's suggestion, so I'll follow along.
2 Replies
Hi Susan:
This is most likely not a supported feature on the iPad, however, if it was able to be initiated but then left you stuck, you should report it at this link: http://www.articulate.com/support/contact/submit.php
That fact that you could do something that left the product in a broken state, should be transmitted to Articulate support.
Best Regards,
Dennis Hall
Hi Susan,
Using the zoom region in HTML5 or the Mobile player could cause them to become blurry as you'll see in this comparison chart, but you should be able to close out of them. I see that you've opened up a Support case (Case # 00367135 for my reference) per Dennis's suggestion, so I'll follow along.
This discussion is closed. You can start a new discussion or contact Articulate Support.