Images in drag and drop changing when previewed?

Jul 25, 2022

Hi everyone,

I have never had this happen before, I have created a drag and drop with nine different images, and for whatever reason when I preview the interactive all the images are changed to the same image.  I have never had this happen before and have no idea why it is changing the images when I review, in the slide view I clearly see each image is different. 

I tried to recreate the slide and it happens every time. I have also attached a sample, I hope someone has experienced this before as I haven't. 

Thanks everyone!

Bryce

3 Replies
Luciana Piazza

Hello Bryce and welcome to the E-Learning Heroes Community! 🥳

Thanks so much for sharing your file with us. I took a look at your file and I experienced the same issue you are explaining. It appears that you are currently using SVG files in your course. I would like to share this article on SVG Support when using Storyline 360.

What you are experiencing is a known issue that our Support Engineers are currently tracking. We will update this thread with any news or updates!

As a workaround, I would suggest exporting your Drag-and Drop interaction images as a PNG file instead of a SVG file. 

Here are step-by-step instructions for Exporting Original Images:

To export a source image in its original file format (PNG, JPG, etc.) and size:

  1. Right-click the image on the slide.
  2. Scroll to Export Picture and choose Export Original Image.
  3. Select a folder location and click Save.

Please let me know if this helps! 

Jürgen Schoenemeyer

Important Info: Export Picture only works for PNG without alpha for images, which are imported with version Build 3.63 and newer. For other versions you get an JPG named as PNG.
(tested on version 3.61/3.62)

Fixed: We improved how Storyline 360 handles images during import and in the published output, resulting in crisper images.

It would be very helpful if the release notes were a bit more detailed.

Jürgen

Lauren Connelly

Hi Bryce!

I'm happy to share that today we released Storyline 360 (Build 3.68.28773.0), which includes the fix for the bug where the first SVG image in a project could replace all other SVG images when previewing or publishing a course.

Now all you need to do is update Storyline 360 in your Articulate 360 desktop app! If you run into any other snags, you can reach our team in this discussion or a support case.