I imported a PowerPoint slide show that contains audio, but I cannot hear the audio when I play it in Preview mode. Also, the audio options are greyed out in the software. What do I need to do to correct this? I am using Storyline 2.
Are they M4A audio files? If you import a PowerPoint presentation with M4A audio files into Articulate Storyline, you may find that the audio files don't get imported.
This is a known issue. Storyline supports M4A files, but they're not currently importing from PowerPoint. You can work around this behavior by importing the M4A audio files into Storyline after importing your PowerPoint presentation.
If you don't have backup copies of the M4A audio files in your PowerPoint presentation, you may be able to extract them from the PowerPoint file as described here.
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Hi Angela!
Are they M4A audio files? If you import a PowerPoint presentation with M4A audio files into Articulate Storyline, you may find that the audio files don't get imported.
This is a known issue. Storyline supports M4A files, but they're not currently importing from PowerPoint. You can work around this behavior by importing the M4A audio files into Storyline after importing your PowerPoint presentation.
If you don't have backup copies of the M4A audio files in your PowerPoint presentation, you may be able to extract them from the PowerPoint file as described here.
This discussion is closed. You can start a new discussion or contact Articulate Support.