Impossible to import PPT

Bonjour, Sandrine! Welcome to E-Learning Heroes 😊

I'm happy to help troubleshoot this snag — Let's jump in with these tactics:

• Try renaming the PowerPoint without any spaces, then import again.
• Take a look at these reasons why you might be seeing this error and see if it provides any clues.

If there isn't improvement after walking through those steps, could I have you share the PowerPoint file with us here? We'd be happy to test this out for you!

Looking forward to your response so we can keep at this!

Hello Becca,

I tried all you said me but it's don't works...

I sent you my ppt to search where is the problem.

Thank you to tell me if you find a solution.

I need to work on it as soon as possible ;)

Thanks so much for sharing your PowerPoint file so I could test it! I was able to import your PowerPoint into Storyline 360 without issues. 

• Could I have you save the attached PowerPoint to your local drive and try importing again, but this time only try importing a few slides at a time?

I've also attached the .story file to this post for you to take a look, so let me know if it looks good on your end!

Hi Becca,

I tried to test with your ppt but it's don't work anymore :(

Have you the possibility to help me to find where the problem come from ?

Am I the only one to have this problem ?

Thanks for your help

Hello again, Sandrine!

I opened a support case on your behalf and followed up via email. Let's keep at this in your case so we can troubleshoot 1:1 — I'm staying tuned for your reply!