for some of our online courses, incorrect exam results are being returned to the LMS. For example, one of our users took an exam and on the results screen it showed he scored 100%, but when he returned to the LMS, it showed he scored 60%. On another course an user scored 100% but the LMS data showed he scored 10%
The odd thing is this is not happening for all of our users, just a few. I am not sure if this is a Storyline problem or a problem with our LMS. Just curious if anyone else has had this problem. We are using Inquisiq for our LMS.
I'd begin by reviewing some of the troubleshooting steps here in regards to LMS tracking issues. Specifically you may want to look at trying to recreate the issue at SCORM Cloud which is an industry standard for testing SCORM content. Also, you may want to look into the browser the users are utilizing to access the course and how they're closing out the content (browser close button, close button within your course, etc.) to determine if there are any similarities there.
You can test this on the SCORM Cloud, the industry standard for testing, to see if you can see the issue there. You can also look at the information here about troubleshooting your LMS.
Just an FYI Jason, when you reply via email your signature is included here in the forums. You can edit the post to remove that information if you wish.
5 Replies
Hi Jason,
I'd begin by reviewing some of the troubleshooting steps here in regards to LMS tracking issues. Specifically you may want to look at trying to recreate the issue at SCORM Cloud which is an industry standard for testing SCORM content. Also, you may want to look into the browser the users are utilizing to access the course and how they're closing out the content (browser close button, close button within your course, etc.) to determine if there are any similarities there.
Hello James,
You can test this on the SCORM Cloud, the industry standard for testing, to see if you can see the issue there. You can also look at the information here about troubleshooting your LMS.
Thanks for the tip. I have been out of the office a few days due to family sickness but will test.
Jason Barnes
Northwind Group/WAI
TRU Waste Processing Center
100 Wipp Road
Lenoir City, TN 37771
Office: 865-241-2282
Thanks for the tip. I have been out of the office for a couple of days due to sickness but will definitely look at the cloud
Jason Barnes
Northwind Group/WAI
TRU Waste Processing Center
100 Wipp Road
Lenoir City, TN 37771
Office: 865-241-2282
Just an FYI Jason, when you reply via email your signature is included here in the forums. You can edit the post to remove that information if you wish.
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