I'm sorry that you run into this issue, let me help you on this. First can we check if the default playback device is set to your speaker? To check that here's the instruction:
Go to the Insert tab on the Storyline ribbon, click the Audio drop-down arrow, and choose Options then select a speaker for your default playback device.
Also, I just would like to check if the Audio itself is working in preview? To check that, right click the audio in the timeline then hit on Preview Audio. If you're still not hearing anything there must be wrong with the recording and we can try to redo the recording. If it's working in preview and you would like to use the same recording you can export it to your local disk and add it back.
One more thing, a trigger can also cause the audio to pause or stop so I suggest to check that as well. I hope you can share the story here so we can check and help you further.
It's not the playback function that isn't working, it is the record function. The count down to tell you it is about to start recording just sticks on 1, and never goes further.
I'm sorry that I misunderstood your question. Is this happening to all of your materials or just this specific one you're working on? Possible that the Application doesn't recognize your Mic device, I found an article on how you can make sure that your mic is properly installed on your Computer. Hope that helps!
It looks like you got some good tips from Aljonell! Please keep us posted on how checking the recording device goes.
Also, we can troubleshoot in real-time while you try the record feature. Because you're on a Teams plan, you have access to live chat support through this link:
4 Replies
Hi Kris,
I'm sorry that you run into this issue, let me help you on this. First can we check if the default playback device is set to your speaker? To check that here's the instruction:
Go to the Insert tab on the Storyline ribbon, click the Audio drop-down arrow, and choose Options then select a speaker for your default playback device.
Also, I just would like to check if the Audio itself is working in preview? To check that, right click the audio in the timeline then hit on Preview Audio. If you're still not hearing anything there must be wrong with the recording and we can try to redo the recording. If it's working in preview and you would like to use the same recording you can export it to your local disk and add it back.
One more thing, a trigger can also cause the audio to pause or stop so I suggest to check that as well. I hope you can share the story here so we can check and help you further.
It's not the playback function that isn't working, it is the record function. The count down to tell you it is about to start recording just sticks on 1, and never goes further.
Hi Kris,
I'm sorry that I misunderstood your question. Is this happening to all of your materials or just this specific one you're working on? Possible that the Application doesn't recognize your Mic device, I found an article on how you can make sure that your mic is properly installed on your Computer. Hope that helps!
Hi Kris,
Thanks for writing in!
It looks like you got some good tips from Aljonell! Please keep us posted on how checking the recording device goes.
Also, we can troubleshoot in real-time while you try the record feature. Because you're on a Teams plan, you have access to live chat support through this link:
One more thing! A heads up that your contact info came through to the public forum. If you'd like to remove it, click this link and make the change.
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