Welcome to the E-Learning Heroes community! I want to check that you are following these steps to add a character from the Content Library. You also want to make sure that the network and endpoints are enabled, with instructions detailed here.
If this doesn't solve the issue, I would suggest that you open a support case with our team for further assistance.
1 Reply
Hi Patricia,
Welcome to the E-Learning Heroes community! I want to check that you are following these steps to add a character from the Content Library. You also want to make sure that the network and endpoints are enabled, with instructions detailed here.
If this doesn't solve the issue, I would suggest that you open a support case with our team for further assistance.
I hope this helps!