Instructional Designer Opening - Phoenix AZ

Hello Community!

I work for an exceptional company that creates US work-from-home based job opportunities. We are on the move, successful and growing! The best part is that our Learning Team is one of the reasons we are so successful. We are searching for a talented and motivated individual to join our team here in the Scottsdale/Phoenix area. Don't live here? You can still apply and if you are a great match we might be able to make it work! You don't need to have a ton of experience, but it would be nice if you had some. Ideally we are looking for someone who is willing to jump right in, soak up our culture and get to writing, designing and building! We have an excellent team with tons of experience - we love to share our knowledge and we are big on fun!

Please check out the job description below: 

LiveOps, Inc. is the leader in scalable virtual contact center customer service solutions. Our clients are nationally-recognized companies who are looking for the advantages of a virtual agent workforce with the passion and skills to dazzle and delight their customers each and every time. Our award winning work-at-home call center model offers our clients quality built on scale required to exceed expectations with every customer experience. By joining LiveOps, you'll work with the most dynamic team in the industry.

As a Learning Design Specialist, this position plays a vital role on our Agent Certification (Training) team drawing primarily upon your strong background in instructional design. Working with cross-functional business partners, you'll analyze performance gaps for our clients, determine and prioritize learning activities, design and develop training materials, and conduct "train-the-trainer" sessions to ensure delivery is consistent. Drawing on your expertise with the Microsoft suite of products, as well as your excellent writing skills, you'll create a variety of certification tools for instructor led classes, web training, and eLearning sessions that will aid in the skills development of our home-based independent agents. Experience preferred using e-learning tools (Captivate, Articulate Storyline, etc.) to create self-paced simulations and training on system applications. Please be prepared to provide recent writing and eLearning development samples. Your deadline-driven approach, excellent communication skills, and ability to multi-task will help you to quickly execute projects in our fast-paced environment.

Responsibilities Include:

Works closely with internal team members, client partners, and subject matter experts to translate business objectives into distant learning solutions and ensure training materials are instructionally sound and impactful.

Creates learning programs that incorporate product information, sales, and customer service strategies to enable agents to deliver a quality experience.

Designs training simulations that build agent capability in effectively using a client’s web based or external application to enact transactions.

Develops testing to measure and assess effectiveness of the curriculum and learner performance. Integrates results back into new and existing course content as needed.
Contributes to the continuous improvement of training development processes and tools.

Requirements:

Minimum 3 years’ experience designing training curricula and all corresponding program elements, including product, behavioral and systems training

Superb communication skills both verbal and written (a must)!

An ability to modify development methodologies to address the needs of different learning styles

Excellent organizational skills and detail orientation

 A demonstrated ability to engage participants in a remote learning venue

Experience using e-learning tools (i.e., Captivate, Articulate Storyline, Camtasia, etc.) to create self-paced simulations and training.

Other Info:

Workers in this position will be in a general office environment and required to sit, stand, walk, bend, stoop and lift to 50 pounds while operating office equipment and conducting daily duties.

LiveOps offers a culture of teamwork, passion and fun! We offer outstanding benefits including insurance, 401k match, and a generous PTO plan.

Apply for Learning Design Specialist using the link below:
https://workforcenow.adp.com/jobs/apply/posting.html?client=liveops&jobId=185329&lang=en_US&source=CC3

Want to know more about our company? Check us out here: http://www.liveops.com/

If you have any questions, please feel free to contact me dhalpin@liveops.com

Thanks for your time and I hope to hear from you soon!

Sincerely,

Danielle Halpin