iPad resolution issue

Hi Toby and welcome to Heroes!

Would you be able to send me your file so that I could test it on my iPad as well? 

Additionally, I thought this article may be helpful - specifically the thread linked at the end about screen sizing and resolutions. 

Thanks! 

Hi Ashley

Thanks for your reply. I tried out the different resolutions in Articulate Storyline but none of them seemed to make a difference. Here is a link to my test course for you to try. 

http://hants.gov.uk/development/elearntest/smart-meter-draft-250713/

Thanks Toby - can you also send along the file before you published it? That way I can test some of the resolution settings. I did try it on my iPad and saw it as you showed in the screen shot. 

Hi Ashley

Thanks for looking into this. I've attached a Storyline test file for you to look at. I've been trying lots of different resolutions on the PC and in the Storyline project with no luck. It seems fine fullscreen and as a video on single slide but any other mode the resolution suffers.

Cheers

Toby

Hi Toby,

Thanks for sending along your file. I tested it on my iPad mini in the Articulate Mobile Player where the resolution suffered, but it was a bit better when I tested it using the HTML5 output alone. At this point, I think it would be best for you to submit a Support case. Please include a link to this forum thread, and what version of the iPad you're using to test as some have different resolution capabilities.

Once you submit the Support case, let me know the case # so I can follow along!