Help! I am very hopeful that there is a member in the community who can advise about how to restore a corrupt SL2 file. When trying to open a file that I was working on today, I now see a message that reads "This project is invalid or corrupt and cannot be opened. It may have been created in an earlier version of Storyline."
Hi, Tara -- Thanks so much for your question and I'm really sorry to hear of your troubles! There is a chance it could be corrupt beyond recovery. However, there may still be a working version of your project in your temp files. Here's how to check:
1) Open this folder in Windows Explorer: %appdata%\Articulate\Storyline
2) Scan the contents of this folder for a file that starts with the name of your project. If you find one, copy it to your desktop. If you find more than one, copy the latest version to your desktop.
3) Change the file extension of the copy on your desktop from *.tmp to *.story.
Looks like it is user error, I left the file open and undocked my computer while going between meetings. There is no .tmp file or previous versions saved by windows, and my back up is a week old. Ahhhhhhh! Lesson learned. Thank you for your help. I did submit the file to Articulate Support just in case there are any magicians on staff. :)!
Hi, Tara -- I see that your case #00816466 is being handled by Jonathan on our Support team, so I will be sure to follow along to see what else he might suggest! :)
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Hi, Tara -- Thanks so much for your question and I'm really sorry to hear of your troubles! There is a chance it could be corrupt beyond recovery. However, there may still be a working version of your project in your temp files. Here's how to check:
1) Open this folder in Windows Explorer: %appdata%\Articulate\Storyline
2) Scan the contents of this folder for a file that starts with the name of your project. If you find one, copy it to your desktop. If you find more than one, copy the latest version to your desktop.
3) Change the file extension of the copy on your desktop from *.tmp to *.story.
4) Double-click the file to open it in Storyline.
Here is another post on a similar topic that you may want to review, and in order to avoid corruption in the future, please see this article: Follow These Tips to Reduce Your Risk of Corrupting or Losing Project Files.
Please let us know if you are all set or still need more help! :)
Looks like it is user error, I left the file open and undocked my computer while going between meetings. There is no .tmp file or previous versions saved by windows, and my back up is a week old. Ahhhhhhh! Lesson learned. Thank you for your help. I did submit the file to Articulate Support just in case there are any magicians on staff. :)!
Hi, Tara -- I see that your case #00816466 is being handled by Jonathan on our Support team, so I will be sure to follow along to see what else he might suggest! :)
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