Issue while installing Storyline Update 4

Jan 26, 2014

Hi Team,

My colleague is a facing an issue while trying to install the Storyline Update 4. InstallShield Wizard shows the following error and terminates:

"The installed version of the application could not be determined. The setup will now terminate"

Any suggestions to fix this issue?

Hi Nagendra,

Sorry to hear about the trouble your colleague is having with this. I did find some information that may help, however.

When installing a software update for Articulate Storyline, you may encounter the following error message:

"The installed version of the application could not be determined. The set up will now terminate."

Here's how to fix it:

Let me know if your colleague still has trouble after following the suggestion in that article.

Thanks!

Thank you Christine for your help. Really appreciate your support. We'll try the solution suggested by you and will come back if the issue persists.

Thanks & regards,

Nagendra (Nag).

You're very welcome Nag :)

I hope it goes well!

Have a great day,

Christine