Preview process 'hangs'

Jan 19, 2014

Hi all,

I have just upgraded to 4, and now my preview process 'hangs' at the end. Funny thing is, this is announced as ' solved by update 4', while I've never had it till now. Any ideas?

2 Replies
Miranda Verswijvelen

Hmmm... does not seem to be the only issue after update. When I publish, the publish process finalises, but then returns to the publish dialog box instead of 'Do you want to preview the project'. When I then browse to the published file to run it from there, it fails to play in the browser - only get the preload image. Has anyone else had these issues?

Christine Hendrickson

Hi Miranda,

Sorry to hear about the trouble!

First, please make sure that you're working with a local project file when you modify or publish your project. If you're working on a network drive, or any other external storage, that might be causing the trouble. 

  • Work on your local drive (your C: drive). Working on a network drive or a USB drive can cause erratic behavior, including file corruption, loss of audio, and other unexpected behavior. 
  • You should also make sure the directory path to your project files and your published output is less than 260 characters (for example C:\Articulate).
  • Avoid using special characters, accents or symbols in your file names (this includes spaces and underscores).

Additional information regarding "Naming Files, Paths, and Namespaces" in Windows operating systems can be found in the following Microsoft article.

Please make sure you're running the most recent version of Storyline. Articulate Storyline Update 5 includes bug fixes, performance improvements, and HTML5 output enhancements. Click here for details.

If you're already working locally with your Storyline project files and you've updated, it may help to run a quick repair:

Articulate Support - How to Repair Articulate Storyline

If running the repair does not solve the problem, please try following the troubleshooting steps outlined in the following article:

Unexpected or Erratic Behavior in Articulate Storyline

Let me know if you see any improvement.


This discussion is closed. You can start a new discussion or contact Articulate Support.