I am recording steps in a proprietary system using text entry. I enter the text and press tab; when I preview, this does not appear to be working correctly. This is something I have always completed and has worked fine. Even projects I have created previously are suddenly not working correctly.
Thanks for reaching out, and I'm sorry you're coming across this issue! I see you've started a case, and my teammate, Angelo, is currently testing your files.
You're in good hands, and I'll follow along to share any relevant insight here!
Has there been a fix? I am having the same issue - though it used to work. After recording, I find that when I tabbed from entry field to entry field, only the first one is recognized and recorded. Please help!
If everything checks out with the update, we'd love to troubleshoot an affected Storyline file if possible. You can share it privately by using this upload link. We'll delete it after testing!
3 Replies
Hi Diane,
Thanks for reaching out, and I'm sorry you're coming across this issue! I see you've started a case, and my teammate, Angelo, is currently testing your files.
You're in good hands, and I'll follow along to share any relevant insight here!
Has there been a fix? I am having the same issue - though it used to work. After recording, I find that when I tabbed from entry field to entry field, only the first one is recognized and recorded. Please help!
Greetings, Erin!
Referencing Diane's case, our team uncovered:
If everything checks out with the update, we'd love to troubleshoot an affected Storyline file if possible. You can share it privately by using this upload link. We'll delete it after testing!
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