I have a text entry field (I have tried both numeric and text entry) that is not working when published. It works as intended in preview mode but once it's published, the Enter key no longer functions to show another layer. I have removed the fill and line from the field.
I am wondering if anyone can figure out why this isn't working. A previous version of this slide worked correctly. I'm using the most recent version of Storhyline 2.
I tested your file in a published version and the enter key did work as expected. Can you view this here and see if it is working for you?
Please makes sure you are testing your published output in its intended environment as viewing locally can have security restrictions from the computer, web browser, Flash Player, and network that'll cause various features of your content to fail.
The reason I ask, even though it looks resolved, is because I wonder if the staff tested the same way you tried to publish. I am having the exact same problem, but I have more detail about what's happening.
It appears that when I publish to LMS (probably the same if I publish to the Articulate Online service), the Enter key works fine, but when I publish to CD, it does not. This is a serious, serious problem with SL2 that did not exist in SL1, and the support staff couldn't figure it out, but forwarded the issue to Quality Assurance.
Was this issue resolved? I seem to be having the same problem with a numeric entry that I need to respond to the Enter key. It only occurs when I publish to CD.
Hi Bruce! This issue is still in the hands of our QA Team. I do not have an update to provide on this issue, but this thread is added so that we can update when applicable.
The workaround is to use a different key or to click the Submit button for Text Entry Freeform Questions.
I am having the same problem and I really need the Enter key to be what is clicked as this is what they use in the system that I am training on. Have there been any updates to this?
The problem isn't even with a free form text entry, it is just for a standard text entry in a scene. The submit button makes the program take a longer and another button isn't an option as we want to reflect what they would actually do in the system they are being trained in (which is press enter). As everyone else has said, it works fine in preview just not once published. This seems to be a pretty big bug causing a lot of people stress and more work. I'm hoping the QA team can resolve it quickly.
(Also, Leslie, please don't take offense. We know that you guys in support have our backs, and we know that if there were anything you could do, you would. We just really want QA to keep hearing about issues that are affecting our training in a negative way.)
Thanks for saying so - and certainly no offense taken. We'll continue to keep you posted here once there is any additional information to share, and appreciate your understanding of our position to not be able to share more.
Me too! I am in panic mode right not because my "press enter to continue" is failing in my CD versions of a series of 14 courses. It works perfectly in our LMS and in preview. In CD publish, it's a no go. With no obvious answer, I am having to republish and put the next button back on the screen so there's another option for users to advance. I am hoping there is a solution to this as opposed to it just won't work in CD format.
Hi Sandra. I'm sorry this issue is causing you frustration. You've definitely put in a lot of work for 14 courses.
I don't have anything new to report yet. The QA staff are still investigating the "enter" key on the CD published version of the course, and the current workaround is to use a different key. That being said, we will continue to advocate your needs!
The last post was 10 months ago. Is this issue resolved? I have the same problem now: My "Press Enter to continue." is failing when the project is published as CD. I am running Update 11: 1609.3020, which appears to be the latest update.
Hey Paul. We don't have a resolution for this issue yet. I know that's probably frustrating to hear. We are continuing to update our QA people on the overall impact this malfunction has on our customers, so I'm glad that you checked in to inquire and share.
The workaround right now is to use another key, if that's possible with your setup.
we are facing an issue in Articulate storyline 2 LO’s, in this LO activity the user should type the answer for every question and submit it
and then print it, the issue in the text entry when the user type 2 paragraphs or more in the print page will ignore the enter button so will appear like one paragraph without spacing it looks so weird is there any solution for this.
It sounds like a little bit different than the rest of this forum discussion.
How are you printing the user's text? It sounds like the line spacing is not being captured in the print results but you are seeing it on the slide stage when referencing the variable?
Hello Ashley, thanks for your reply no it's just happening with me on the print result page the text entry field is working fine i tried a lot of solution by using javascript or manipulate the variable itself and nothing is working and it's a most to report to lms as per client request.
Thanks for those images. The variable is holding the text, and to report it to the LMS or the printing option, it strips out the formatting elements such as the line spacing. As for the Javascript you tried you may want to share more information on that here, as it could be something the community has expertise in and could weigh in with some ideas.
Any updates? I'm having this issue right now . All our elearning courses have a Press Enter to continue and we have a lot of text entry... However, it used to work before, so now I'm confused...
To clarify, you mentioned that it used to work before. Are you publishing your work for CD or are you hosting your work somewhere else (web, LMS, etc)?
53 Replies
Hello Edward!
I tested your file in a published version and the enter key did work as expected. Can you view this here and see if it is working for you?
Please makes sure you are testing your published output in its intended environment as viewing locally can have security restrictions from the computer, web browser, Flash Player, and network that'll cause various features of your content to fail.
Emily's example works perfectly for me
Edward, did this issue get resolved for you?
The reason I ask, even though it looks resolved, is because I wonder if the staff tested the same way you tried to publish. I am having the exact same problem, but I have more detail about what's happening.
It appears that when I publish to LMS (probably the same if I publish to the Articulate Online service), the Enter key works fine, but when I publish to CD, it does not. This is a serious, serious problem with SL2 that did not exist in SL1, and the support staff couldn't figure it out, but forwarded the issue to Quality Assurance.
Hi Daniel!
Thanks for mentioning that you worked with our support team on this issue.
In case Edward is not subscribed to this thread, you are welcome to reach out to him directly via the 'Contact Me' option on his profile :)
This post was removed by the author
This post was removed by the author
Was this issue resolved? I seem to be having the same problem with a numeric entry that I need to respond to the Enter key. It only occurs when I publish to CD.
Hi Bruce! This issue is still in the hands of our QA Team. I do not have an update to provide on this issue, but this thread is added so that we can update when applicable.
The workaround is to use a different key or to click the Submit button for Text Entry Freeform Questions.
I am having the same problem and I really need the Enter key to be what is clicked as this is what they use in the system that I am training on. Have there been any updates to this?
Hi Kathy!
I do not have an update to provide on this issue as it is still in the hands of our QA Team.
The workaround is to use a different key or to click the Submit button for Text Entry Freeform Questions.
Hi Leslie,
The problem isn't even with a free form text entry, it is just for a standard text entry in a scene. The submit button makes the program take a longer and another button isn't an option as we want to reflect what they would actually do in the system they are being trained in (which is press enter). As everyone else has said, it works fine in preview just not once published. This seems to be a pretty big bug causing a lot of people stress and more work. I'm hoping the QA team can resolve it quickly.
Kathy
Keep preaching it, Kathy!
(Also, Leslie, please don't take offense. We know that you guys in support have our backs, and we know that if there were anything you could do, you would. We just really want QA to keep hearing about issues that are affecting our training in a negative way.)
Hi Daniel,
Thanks for saying so - and certainly no offense taken. We'll continue to keep you posted here once there is any additional information to share, and appreciate your understanding of our position to not be able to share more.
Me too! I am in panic mode right not because my "press enter to continue" is failing in my CD versions of a series of 14 courses. It works perfectly in our LMS and in preview. In CD publish, it's a no go. With no obvious answer, I am having to republish and put the next button back on the screen so there's another option for users to advance. I am hoping there is a solution to this as opposed to it just won't work in CD format.
I am anxious to see if there is an answer to this as well. I have 14 courses in CD format that are crashing because of this.
Hi Sandra. I'm sorry this issue is causing you frustration. You've definitely put in a lot of work for 14 courses.
I don't have anything new to report yet. The QA staff are still investigating the "enter" key on the CD published version of the course, and the current workaround is to use a different key. That being said, we will continue to advocate your needs!
The last post was 10 months ago. Is this issue resolved? I have the same problem now: My "Press Enter to continue." is failing when the project is published as CD. I am running Update 11: 1609.3020, which appears to be the latest update.
Hey Paul. We don't have a resolution for this issue yet. I know that's probably frustrating to hear. We are continuing to update our QA people on the overall impact this malfunction has on our customers, so I'm glad that you checked in to inquire and share.
The workaround right now is to use another key, if that's possible with your setup.
we are facing an issue in Articulate storyline 2 LO’s, in this LO activity the user should type the answer for every question and submit it
and then print it, the issue in the text entry when the user type 2 paragraphs or more in the print page will ignore the enter button so will appear like one paragraph without spacing it looks so weird is there any solution for this.
thanks.
Hi Mohamed,
It sounds like a little bit different than the rest of this forum discussion.
How are you printing the user's text? It sounds like the line spacing is not being captured in the print results but you are seeing it on the slide stage when referencing the variable?
Hello Ashley, thanks for your reply no it's just happening with me on the print result page the text entry field is working fine i tried a lot of solution by using javascript or manipulate the variable itself and nothing is working and it's a most to report to lms as per client request.
Sent from my iPhone
Hello Ashley please i attached 2 screenshots so you could know about what I'm talking
Thanks,
Regards,
Hi Mohamed,
Thanks for those images. The variable is holding the text, and to report it to the LMS or the printing option, it strips out the formatting elements such as the line spacing. As for the Javascript you tried you may want to share more information on that here, as it could be something the community has expertise in and could weigh in with some ideas.
Any updates? I'm having this issue right now . All our elearning courses have a Press Enter to continue and we have a lot of text entry... However, it used to work before, so now I'm confused...
Hello Amelie,
To clarify, you mentioned that it used to work before. Are you publishing your work for CD or are you hosting your work somewhere else (web, LMS, etc)?
Also, which version of Storyline are you using?
Thanks!
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