Problem with Text Entry fields not recognizing the Enter key

Hey there, Amelie.  If importing into a new project keeps everything working, I wonder if the original project has an element that became corrupted for some reason.

So were you able to bring all the slides from the original project into a new one, save it, and now it's working?

Also, you're welcome to share your malfunctioning .story file here for us to have a look, too!

Hi,

Yes, everything is working now that I've imported my project into a new one. 

I also think something was somehow corrupted and will keep that in mind if it ever happens again. Sometimes, when we use a software a lot, we think our issues are far more complicated than they actually are! :-) 

Thanks for your help! 

Well I'm so glad that you're able to move forward, Amelie.  

I think if you are aware and naturally curious, you'll want to get to the bottom of everything.  Drives me crazy when I can't!  

Let us know if you ever need any help again.  😄

Hi,

I'm having the problem with a Text entry question. They enter the text and then press the Enter key to submit the question. When you press enter, it does nothing at all. I'm not publishing at this point only previewing the question and it does not work.

Hi Leslie! Have you tried importing into a new file as shared above? If you need us to take a look, feel free to share your .story file.

I will try that.

I imported the slides into a new blank project and NO it did not fix the problem. Now what?

I've tried several times to remove the freeform question, and then save the project, and then add the freeform question back in. I get with the same results it will not recognize the submit (Enter) key.

Look at slide 3.16.

Hi Leslie!

Thanks for sharing your file and allowing me to take a look. It looks like you did not define which field to evaluate. When I populated, the Enter and Submit are working as expected on this slide.

Ah ah!

I see. Thanks!
Such a small thing, but makes all the difference.
Thanks for your fresh set of eyes.

No problem - glad to be able to assist.

Great news!  We just released another update for Articulate 360, and included a few important fixes and new features that you'll see in the release notes here.  

The item you'll be interested in is the fix for the Enter key not working in courses published for CD.

Just launch the Articulate 360 desktop app on your computer and click the Update button for each application. Details here.

Please let us know if you have any questions, either here or by reaching out to our Support Engineers directly. 

Hi there! First time posting :)

I just wanted to follow-up and see if anyone is still experiencing this issue. The text entry was working for us prior to the July 19th patch/update for 360. We now have to press the enter key twice for it to advance to the next screen in our modules, when before we only had to press the enter key once (as it should function). It also only works if the user enters in the correct text entry, clicks outside of the text entry box, then clicks back inside and presses the enter key.  This isn't really true to life for our software simulation projects.

We don't use the text entry as a free form question slide either.

Thanks for your help!

Hi Lauren, and welcome to the community! So glad you joined us. 😊

I'm sorry you're running into this trouble! We found an issue in HTML5 where data entry boxes with a condition require the learner to hit the Enter key twice, and it sounds like you're seeing the same thing.

Could I take a peek into your file to verify that it is related to the bug we've found? You can share it here in the thread, or you can click here to share it privately. 

YES - It sounds like we are experiencing the same thing. Thanks so much, Alyssa! :)

I can't share private information so I attached a generic .STORY file that behaves the same way.

Thanks for the file, Lauren. I'll add your experience to our bug report, and I'll be sure to update this thread as soon as we get more information on a fix.

Thanks again for letting us know what's going on, and I'm sorry it's slowing you down!

Thanks, Alyssa! Does your team have an ETA on the fix? I see it's been a relatively quick turnaround time for recent updates (which is AWESOME!). I'm only asking because this issue impacts the bulk of our simulation trainings. 

Hi Lauren, 

Nothing new yet, but I appreciate you following up with us.

Knowing how many users are experiencing this issue and how it's impacting your courses helps us better prioritize.

I'd like traction here as well. I have a user enter their name and to show the next layer they have to double tap enter. P.I.A

Hi James,

What conditions do you have associated with the text entry triggers? The issue connected with this discussion is how a user must hit Enter twice in HTML5 output when the trigger has a condition on it. 

If you want to share a copy of your .story file or a screenshot of all the triggers we may be able to offer some alternative ideas. 

Hello everyone having text entry problems.  I am using Articulate 360 and having this same problem when we try to e-mail or print the text entry field.  It appears to be stripping out the formatting.  I created a project in Storyline360, but then add it to Rise to create a webpage for our learners to take notes.  Unfortunately, this will not be a good user experience, so I will need to look at a back-up way.  The platform created in Rise has the slides of the power point presentation, the place for the learner to take notes, and finally I embedded our audience engagement app, so the learner could tie all the pieces of the education together on one page per session.

You can view it here:  https://rise.articulate.com/share/d4vIiAPScZi-RIhHaKBOuwhIuSPTlSef

Please let me know if there is anything I can do, I need to demo this on 12/15.

Thanks

Hi Chantel,

Sorry for the delay in getting back to you here - what section of your course has the items you're looking to print? 

What formatting elements do you see in the course that you'd like to see in the printable set up? 

Ashley,

The note-taking session is the part that would need to be e-mailed or printed for the learner, it is the middle section of the session within each activity in the link I provided above.  Looks like a notebook.

I would like the returns to show up in the e-mailed and printed version, currently it just runs together.  The printed version does allow for a space when you press enter and go to the next row of text, but the e-mail does not, just a run-on sentence.

Thanks for getting back with me, if you need the storyline file to look deeper into this, just let me know.

Thanks,

Chantel

Hi Chantel,

Thanks for the info.

The variables  you're using will be grouped together, and doesn't support the line spacing/paragraphs upon displaying it as a variable reference or within the print/email. So perhaps instead you'd want to look at creating individual fields for the text entry so that the user could create paragraphs that way?