Issue with video loading but only for one user so far
Sep 29, 2020
I have a training that was sent out to 14K users and about half completed it. I have one user who has a very odd issue that we have not seen before, the very first video will not load for the user (see screenshot) and clicking the play error returns nothing. As the topics are locked until you watch through a slide, the user cannot progress in the training. We are able to log in as users to test what they see and we can reported this issue but only with this users (thus far.)
Details of training:
Published in TinCan (originally SCORM but experienced a number of issues that TinCan fixed)
Loaded to an LMS
User has used Chrome, Edge and Internet Explorer with no luck.
Has anyone experience such an issue where a very small number of users experience it?
1 Reply
Hi Shelley, if you hit F12 on the users browser and select the "Console" or "Network" tab before navigating to the video slide it may give you some information as to why the video has not loaded. The browser developer tools can help quickly diagnose issues like this one.
This discussion is closed. You can start a new discussion or contact Articulate Support.