Issues in Preview

Jan 04, 2016


I am working on Articulate Storyline 2. When I click Preview I am not able to view the output. Neither Preview nor Publish modes are working. Can you please suggest how to fix this?




7 Replies
Leslie McKerchie

Hi Priya and Joe!

A bug has been identified in Adobe Flash Player that breaks several preview features in Articulate Storyline and Articulate Studio. For example:
* You'll see a blank screen when you preview a project.
* The preview area of the player properties window is blank.
* The timeline preview feature doesn't work.
* You can't preview videos, Flash movies, or web objects.
* You can't edit videos.
* You can't import Engage interactions into Storyline courses.
We recommend waiting to update your Flash Player until Adobe fixes the problem. If you've already installed Flash Player, here's how you can rollback to your previous version.
Hi Laura!
Sorry to hear that the suggested workaround did not work for you, since the issue is with the flash player I'm not sure that a previous version of the software is going to assist. You are welcome to work directly with our support team here if you'd like.
Leslie McKerchie

Good news! Adobe and Microsoft have fixed the Flash Player bug that broke many applications just before the new year, including Adobe Captivate, Articulate Storyline, and Articulate Studio.

Here's how to install the latest Adobe/Microsoft update so you can preview your e-learning projects, edit videos, and launch CD-published courses again.

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