Hi, I have read many support documents but can't work out what I am doing wrong. I have created a four minute project which includes text to speech. Every time I try to publish it to video it is publish as a .story file. If anyone can help I would be extremely grateful. I needed to use it with my students today
I also have issues publishing a storyline project to video. The project is composed by a screen recording about a software process. I have 43 slides with a 5:20 minutes long project; it weighs about 48 MB.
I have updated both, Articulate and Storyline, and followed the steps you detailed in this post but the project is in process of publishing for more than 4 hours and it doesn't finish.
About a month ago, I made some projects doing exactly the same than now and had no trouble publishing to video.
I need help to solve this situation because have to record and publish lot of projects like this as part of a training for new software usage in my Company.
Hi! I have followed the above steps for publishing as a video in multiple different levels of quality and still cannot get the file to publish, even after waiting more than 2 hours.
My screen stops at the preparing to encode video step. Any help would be greatly appreciated.
Hello Alyssa, i am struggling with the same issue. My video is not more than 5 mins, it previews perfect but when it comes to publishing, just doesn't seem to cut it. Major frustration here
I appreciate you both for bringing this to our attention, and I'm so sorry for the long publish time.
The cause of this lag has been a tough one for us to identify. Would you both be willing to work with our Support Engineers individually so we can pull a few system logs to help us determine the root of what may be happening?
6 Replies
Hi Maree! That's so strange--let's see if we can figure this one out together.
First, are you using Storyline 360? I wanted to double check, since that's the only version that has a publish to video feature.
Next, be sure you're following these steps:
Let me know if that helps, or if we need to keep digging!
Hi, Alyssa.
I also have issues publishing a storyline project to video. The project is composed by a screen recording about a software process. I have 43 slides with a 5:20 minutes long project; it weighs about 48 MB.
I have updated both, Articulate and Storyline, and followed the steps you detailed in this post but the project is in process of publishing for more than 4 hours and it doesn't finish.
About a month ago, I made some projects doing exactly the same than now and had no trouble publishing to video.
I need help to solve this situation because have to record and publish lot of projects like this as part of a training for new software usage in my Company.
Thank you!
Elizabeth
Thanks for reaching out, Elizabeth!
Renz recently sent you a link requesting a copy of your project file. We'd love to take a closer look at it!
Let me know if you have any trouble sending the file his way. 😊
Hi! I have followed the above steps for publishing as a video in multiple different levels of quality and still cannot get the file to publish, even after waiting more than 2 hours.
My screen stops at the preparing to encode video step. Any help would be greatly appreciated.
Thanks,
Lindsey
Hello Alyssa, i am struggling with the same issue. My video is not more than 5 mins, it previews perfect but when it comes to publishing, just doesn't seem to cut it. Major frustration here
:(
Please can you assist.
Hi there, Lindsey and Anuradha!
I appreciate you both for bringing this to our attention, and I'm so sorry for the long publish time.
The cause of this lag has been a tough one for us to identify. Would you both be willing to work with our Support Engineers individually so we can pull a few system logs to help us determine the root of what may be happening?
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