Issues with SRT files for Closed captions
Jun 07, 2023
I have a newly created presentation to which I want to add captions. I have the .srt file saved locally in the same folder as my .story file. With the audio file selected in the timeline, I select Import.
I navigate to my .srt file and select open. Nothing happens.
However, the Storyline commands now change to Edit Captions. So when I go to Edit Closed captions, it asks if I want to remove the existing captions. Yet, there are no existing captions.
It looks like this:
What might I be doing wrong? I would be grateful for any assistance.
Thank you
Johnna
4 Replies
I would like to add that I have also tried to add the caption file (.srt) through the Media Library tool and received the same results.
Hello Johnna,
Happy to help!
Looks like there's something wrong with your .srt file if its not displaying properly. Would you be willing to share a copy of your project and .srt files here or in private by opening a support case so we can take a closer look at what's happening? We'll delete it when we're done testing!
Thank you, Joe. I appreciate your offer of assistance. I got it worked out. I don’t know if this was the solution or just happenstance. I had the SRT file opened on my desktop when I attempted to import it. I closed the file, and it imported correctly, as did the other SRT files. Go figure! I should have tried that before I posted my problem, but it didn’t occur to me to do that until afterward.
Thanks again
Johnna Hodges🐘
Hello Johnna!
So glad you found the fix! I'm sure this will help others who come across a similar snag.