JAWS will not read Closed Captioning with Storyline 3

I have some courses that have closed captioning, and I am testing JAWs compatibility with a sighted client. I cannot figure out how to make JAWs read the closed captioning. 

I used the "notes" as captions instead, and that didn't work because JAWs inserted question marks in all of the spaces. It wasn't ideal anyway, because the user had to tab several times to even access the "note" tab.

Has anyone had the same issue? I need JAWs to see the closed captioning for our users that do not have speakers on their computers. Is there maybe a shortcut key or something that must be used?


8 Replies
Katie Riggio

Hi there, Jolon. I'm happy to help!

To make sure I understand your needs better, how does the narration sound with the computer's built-in speaker or when using headphones?

Regarding JAWS reading closed captions: JAWS is for visually impaired learners while closed captions are for audio impaired learners. If JAWS reads the closed captions, it will read the same content as the audio or video on the slide.

Excited to continue the conversation!

Alyssa Gomez

Hi Jolon, 

I like your idea for Plan B! You could add some sample audio to the first slide; use something like a "dinging" sound or some sample music.

Then, add a button to the slide that says, "Click here to test your audio." Trigger the button to play the audio when the button is clicked.

Give that a try, and let me know how it goes!

Brent Thomas

Hi Alyssa,

Are you able to explain why when a text box is read by the MS built in Narrator screen reading software it always states the type of object at the end , and in the case of text boxes it says they are a group.

I would love to have the solution. Just wondering if it is a MS Narrator thing, or if all screen readers do that. The text box is not grouped in storyline 360.

Thanks Brent

Brent Thomas

Thanks. No, I don't have it.


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Maeghan Savage

JAWS is actually also used for those who are hearing AND sight impaired, meaning they couldn't hear the video or see the captions. JAWS would have to be able to read the caption file in order to use the braille output.  It looks like this user found a workaround but this could be an issue for other users.