just updated 360 and now won't let me signin

Sep 13, 2019


I just did some updates for 360 yesterday and this morning when I go to open up 360, it says I have to signin, yet it won't bring up the sing in page so that I can.  Anyone else having this issue?


3 Replies
Michelle Jackson

Hi Ashley,

Victor from the support team just called and we had to completely uninstall
and reinstall Articulate 360. We've spent the last hour making sure that
everything works now. I TRULY appreciate how fast you guys responded
because I was "dead in the water" with an end of day deadline on a project.
So I am happily now back up and running.

The whole issue we think was somehow the update did not completely download
and as a result when I clicked the Articulate 360 app on my computer, it
would open, but it was just a big old white screen and no where to login or
to even click to open an app. Very weird. But it is now resolved and I am
once again a happy camper!

Here's to a better afternoon!

Thank you,

Michelle Jackson, CPLP COTP

Owner | President | Tilak Learning Group, LLC

937.886.9186 Direct

937.469.1531 Mobile

www.tilaklearninggroup.com |

Ashley Terwilliger-Pollard

I spotted your case, Michelle and asked the team to reach out ASAP! Glad Victor was able to get you back up and running....and here's to a fabulous weekend! 🌟

Also, I noticed that your email signature came through when you replied via email. You can remove that if you would like by clicking Edit beneath your response. Here’s a quick Peek video if you need help.

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