Kerning Issue

Nevermind! Looks like a known issue. https://community.articulate.com/discussions/articulate-storyline/arial-font-and-kerning-issue

Hi Rachel

Check your DPI is set to 96DPI - that can sometimes cause issues.

Are you seeing this only in preview or in published file as well?

Have you checked the font options:

Hey Wendy, it's only when published and it's apparently a known issue: https://community.articulate.com/discussions/articulate-storyline/arial-font-and-kerning-issue

Hopefully, the next update will fix a lot of these font issues...fingers x'd!

Open Sans, Lato, and Museo Sans are pretty nice looking alternatives:) Have had good luck with all of these. Open Sans is close (somewhat, in the same Helvetica-ish family). Lato looks quite a bit different but still a sharp face. Museo Sans (and Museo Slab) are a new favorite set of mine. Here's Lato:

Thanks all :)

I <3 Lato a lot, but I did recommend Open Sans to the client :) so we'll see! 

thanks Rachel for starting this thread, and I'll include it in the report filed with our QA team so that we can update you here when there is additional information to share. 

Hello,

I am facing same issue, I had tried above solutions. It won't work I need to submit file till next Friday. It will be big issue for us from client perspective. Already client told that develop this in Html instead of Storyline. We convince them that we will take care of all things but I am very nervous now what to do?

Please help me and as per there guide line we cannot use any other font.

Regards,

Praveen

Hi Praveen,

This thread is still with our QA team, so I don't have any additional information to share at this point. 

Thanks Ashley! For reply but it is more than 5 month it is in your QA, I guess more people like me are waiting to get over on this, I request you please let the QA team know that people are awaiting for their solution.

Regards,

Praveen

They are aware of the users impacted as well as the importance of this issue Praveen. This thread will be updated when applicable.

It's affect on our work and client.

HI Leslie McKerchie!

Now it has been pending from last 25 days awaiting for reply, I hope this thread will be updated.

Hi Praveen,

We don't have any additional information to share at this time, but once we do we'll post an update here for you and others who are subscribed to this thread. Thanks for your patience in regards to this as we're unable to offer a timeline in regards to when we'll have an update to share. 

Thanks Ashley,

I noticed and appreciate the politeness in your each reply, it is really helpful while we are suffering from the problems and some of your staff members not handling the problems like you handle with the care really thanks for this.

Regards,

Praveen

Thanks Praveen for the kind words. I truly appreciate them, and I'll also share this with other staff members in regards to ensuring we're consistent across the board.  

Hello All,

I got kind of solution but it is not a best practice to do.

I had deactivated SL2 license then uninstall SL2 from machine, I had a SL2 4 update setup. Installed that on the same machine as a trial version. (Didn't activate license) and open the same storyline file in the trial version it solve problem of odd kerning issue.

Still it is a temporary solution, if I activate my license on it won't work again I face the same issue. 

Now, temporary I am working with Arial font perfectly but what if my trail gets over.

Regards,

Praveen

Hi Praveen,

You should still be able to activate your license with SL2 Update 4 - although we don't generally recommend working with an older update as there are known issues that have been fixed in later updates. 

Yes Your right Ashley but as I mentioned if I activate licences with SL2 Update 4 then we having the same issue. Don't know what is the reason behind this.

Regards,

Praveen

Hi Praveen,

I don't know that our team has heard of that scenario with SL2 Update 4 and that once activated it causes the issue to reappear. If you'd like, we'd be happy to take a look and you can connect with our Support engineers here.