Arial Font and Kerning Issue
Oct 30, 2014
Hi,
I am using Arial in one of my SL2 projects. Text looks fine while developing, however once I publish it, it gets improper kerning. Space after characters 'u', 'n', 'h', 'm' looks loose. This problem is more obvious when Player Size is set to 'Scale player to fill browser window'. I have viewed the publish version both on local driver and network.
My testing environment meets all the requirements described here . Monitor DPI is set to 96. Cleartype option is on.
Arial had no issues in SL1. This is an SL2 issue. I have attached a sample SL2 file, published version and highlighted Screen shot.
Thanks,
43 Replies
Hi Hassan,
Thanks for sharing the images here and a copy of your .story file. I see the issue you're referring to, and see that it was reported to our QA team for review. I don't yet have an update to share here - but I'll add this thread to the existing report filed with our team so that they're aware of other users who are being impacted.
Thanks Ashley.
Hi Hassan i have exacly the same problem of you with Arial font. Have you found a solution?
Hi Marco,
This issue is still with our QA team for review, and I don't have any updates to share, but this thread is tagged with the report filed so that we'll be able to provide any updates here once available.
Hi Ashley,
I'm also having this issue, any news on an update as my client is not currently happy.
Hi Beth,
I'm sorry I don't have any updates to share in regards to this issue, but it is with our QA team for review. Once we have information to share we'll post it here for you and others who are subscribed to the thread.
I should have Googled harder. I ran into this issue as well and submitted a link: https://community.articulate.com/discussions/articulate-storyline/kerning-issue - I'll see if I can't get this project just to switch fonts for now.
Thanks Rachel and I replied in your other thread too.
Same problem.
When can we look forward an solution?
Hi Evelyn,
This is an issue that is still with our QA team, so unfortunately I don't have an update to share. Once there is additional information we'll post in this thread and others that have been linked to the report. Since you've replied here you'll be subscribed so that way you'll receive an email notification with any updates. I cannot offer a time frame for when additional information will be available so you may want to look at using a different font in the meantime.
Thank you Ashley.
Unfortunaltely it is no solution for us to use a different font. This font is defined in the style guide of the our customer. It is not allowed to use another font for this big company!
I find arial unicode does not have the kerning issue, also setting the kerning to condensed can also help here
Hi Evelyn,
Sorry I don't have a better solution at this time, but we'll keep you posted once we hear from our QA team with additional information on this issue.
I have exactly the same problem. As my client has very strong CI / CD rules, there is no way for me to use another font as the one he wants. It's not only with Arial, but with other fonts too. The customer has an own font called Fruttiger Roman - same problem.
I've to publish on Sunday evening latest, so it's very urgent for me.
Hi Erik,
I don't think this issue has been resolved yet. Have you installed latest update of SL2? That might improve the output a bit. If possible, set Player size to Lock player at optimal size. The kerning issue becomes more obvious when player rescales.
Thanks,
Hassan
Hi, Erik -- Unfortunately, we do not have any additional updates from our QA team to share at this time. Hopefully Hassan's suggestion will provide some assistance in the meantime. Your input and patience are appreciated.
Hi Christie
Yesterday I talked to the the guy who is in charge of CI / CD at my customer's company (one of the major companies in our country with >55'000 employees worldwide). He told me, I'm allowed to publish the actual project with the kerning issue on the corporate font but next time, I'll have to either use another tool or he will pass over to another vendor...
Please forward this information to your QA team. I'm sure many other companies will have the same problem in the next few months...
And: Yes, I use the latest version of SL2 and the player size ist locked at optimal size.
Hi, Erik -- Thanks so much for the update, and I will be sure share any additional news or information received here in the thread.
Hi,
We also get complaints from customers about this (and also the request to change our authoring tool...).
A possible workaround is to use HTML5 output only. But then you need to be sure that all users are using a recent browser.
Hope that helps someone.
Christophe
Hi Christophe,
That's definitely a good workaround I've heard other users utilizing as well. You'll also want to make sure they're using a supported HTML5 browser as documented here.
Thank you Christophe for this workaround.
@Ashley: Nice, but most of our customers don't have a HTML5 browser like Chrome, but IE... So please keep us informed on any progress your QA Team makes. Thank you!
Hi Erik,
Certainly understand - and although IE can run HTML5 content it may not perform as well as others. I like to use a site such as HTML5test.com to see how the different browsers compare.
We'll also continue to keep folks posted regarding our QA team's work on this issue - but as we're unable to offer a timeframe, it's best to stay subscribed to the thread as you'll receive email notification based on replies.
Hi Articulate Support
I am facing the very same Problem as mentioned above. We have the requirement to use Frutiger Roman as OTF with TTF flavour in Storyline 2 Update 7. HTML5 is no option; we have to produce in Flash. As you can see on the screenshot, the kerning of the letter "i" is the main issue with this specific font. Yesterday we again got a complaint from our customer who is very strict in the application of his brand design rules.
As you know, this issue has not been solved by your QA team for over twelve month now. We (I mean all Storyline 2 users) urgently need a feasible solution.
Can you please point out in more detail which font types exactly cause these kerning issues and by what technical reason?
Hi Ashley
Fully confirm, what Victor wrote. Our customers are not happy at all with the e-Learnings we produced the last months, just because we cannot apply his CI/CD rules. Using other (similar) fonts or publising with HTML5 is no option. We are talking about some of the major companies in our country. We don't want to loose this clients and we don't want to switch to an other authoring tool.
I also kindly ask you to provide us with more details on this issue and to give us a realistic timeline for having it fixed. Please just tell me if I can support with testing or sending some files, etc.
Hi Eric and Victor,
I know the issue is one that our team continues to investigate. I reached out to them specifically to see if we could get a list of fonts that perform better than others to share with you here.
As practice we're unable to share time frames in regards to fixes, updates, new releases, etc. which I know is not the answer you're looking for. Once I do have additional information to share I'll be sure to post here. Also thanks Erik for your offer of sending files, but I believe our team has enough files for testing at this point. If that changes I'll certainly let you know here!
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