Storyline 2 - character spacing problem

Hi Benoit!

Could you tell me what font you are utilizing? It may be better if you could share your .story file as well so that I can have a look.

Hi Leslie,

The font is Arial.

Unfortunately, I cannot share the .story file on a public forum (this is a project we're designing for a customer...). Can I send it to you privately ?

Hi Benoit! Sure, you are welcome to share here.

Thanks for the file Benoit (#00438668 for my reference). This is something I have shared with our QA Team for further investigation.

Thank you for your investigation.

Hello!

I have the same problem also with Arial. Have you any idea how to solve it?

Best wishes Jonas

Hi Jonas! Not at this time, this is an issue that is still in the hands of our QA Team.

Same here

Hi Ankit! This thread is flagged for update when applicable, so you should be subscribed now so that you can follow along.

I am having exactly the same issue- again with Arial font

Hi Benoit

Did you managed to find a work around for this issue as I notice the helpdesk still haven't got back to you on this issue?

I'm having the same problem!

Thanks

Hi there,

Thanks for asking.

No, we never found a solution to this :/
The only workaround has been to deal with an unhappy customer.

Best regards,
Benoit

Hi Ginny! We are still waiting on resolution from our QA Team. This thread will be updated when applicable.

Hi, I had the same problem with Arial. Seems to happen on size 12. A fix can be found by changing the text sizes to 12.5 or 11.5.

It is a hassle.. but it's worked for me. Also typing out the text rather than copying it from word or notepad is another solution. 

ps. it only seems to happen with regular arial.. other fonts work well.

Cheers

Thanks for sharing Kristian :)

I am having the same problem. I am using Arial size 10.

Hi Susan! Sorry to hear that you are having difficulty as well. Our QA Team is working on this as you can see above.

Thanks Kristian, It helped a great deal to change to 11.5 pixels but it is not perfect on all pages. I changed font to "Arial Unicode MS" 11.5 pt instead, and now it renders much better (almost perfect). 

Is this still an open issue?  I'm experiencing something similar with the HP Simplified fonts.  Storyline puts a space after all lower case Ts and Vs.  Changing the font size doesn't fix it.

Yes, this is still listed as an open issue with our QA Team and this thread is attached for update when applicable.

I ended up changing the font to 11.5 or something weird like that (maybe 10.5) and it seemed to resolve the issue.

Sent from Windows Mail

Is there a date when we can expect this to be fixed?

We have multiple projects to deliver and if this isn't resolved quickly we will have to author our modules using Captivate

From my experience, Arial is a problematic font for proper kerning and width calculations, both in Storyline and even in plain ol' Flash authoring.

I would consider using the "Helvetica Neue" font. It is visually VERY similar to Arial, and it fixed a lot of issues we were running into.

Hi there,

Just wanted to add my support here, hoping more numbers means the issue will be addressed sooner. Spacing between characters in Arial is still weird. See here:

I'm still surprised that this was ever a problem to begin with, since Arial is such a basic, common font (not that it's a sexy font, but sometimes you are requested to use it). Also, SL2 is 6 updates in by now.

Hoping this issue gets resolved soon!