Storyline 2 - character spacing problem

Hi all,

I'm having a problem when publishing a module (it doesn't really show in preview): in some words there seems to be extra spaces between letters. See the words "pumps" & "and" in the screenshot below:


I've tried removing text - copy/paste via notepad without success. I also tried changing character spacing to 1 which didn't work either.

This problem can also be random, ie when changing the text it may solve the problem on one specific word but add another extra space into some other word...

This is a real issue since I cannot replace / retype every single word of the whole module and then check which one has new extra spaces.


Many thanks in advance

249 Replies
Stephen Scott

Thanks for supporting, this really should not be an issue, Arial is such a commonplace default digital font.

I doubt this will be resolved soon, none of the staff have got back to me with a date for when this will be resolved.

We can't wait around for this 'Open issue' to be resolved so already moving to Captivate for our projects.


I have the same problem with HelveticaNEUELT Std LT. The worst letter is w, see example below:

As a remedy, it is possible to choose Font/Spacing/Condensed for the w, but it is not reasonable to use this as a solution other than to a very limited extent.

The problem needs to be solved as it makes the texts in the productions look sloppy ...

Ashley Terwilliger

Hi P-OE,

Thanks for sharing that image here. As mentioned we've reported this to our team and as it's mostly associated with certain fonts (such as Arial and some Helvetica) are you able to look at using a different font? If not, I'd suggest to continue using the workaround you mentioned here and we'll keep folks posted once there are additional updates to share. 


Thank you for your quick response! I guess we will have to convert to the Articulate font. The readability of the Articulate on screen font is much better in general compared to Helvetica. Let's hope that our people responsible for the CVI also can see the benefits... A problem like this can arise the most tedious obstructions when trying to solve it from a practical point of view.


For your information, the problem I experienced could be cleared out.

It turned out that the CVI font HelveticaNEUE Std LT was not fully installed on my (new) computer. The template we use is made with one variation of the Helvetica NEUE Std LT that was not part of the installed variations of the font. It was the emulated font that gave the poor result.

After installing the font completely, the representation of it became much better, see picture.

It was not obvious that this was the problem since the font was available in the font list in Storyline.

Belen Ferrer

Samara, I'm afraid there are no workarounds that I've heard of, so we have to wait for Articulate's update. Unless it's somehow feasible for you to export every text box as a picture from Illustrator, for example... (Trying to think outside the box here.)

I was wondering if Articulate has a list of all the fonts that are currently not working properly in Storyline 2, as reported by SL2 users. This would help us choose problem-free fonts, when we are free to choose them (as another user pointed out, a company's branding may require Arial, say, and then we are left with no choice).

Ashley Terwilliger

Hi Cynthia,

As Leslie mentioned recently, there is currently no update and we're unable to offer a time frame in regards to when we'll have additional information to share from our QA team. Once we do have information, we'll update this thread so as long as you're subscribed to the forums you'll receive the email notification. 

Kelly Kung

Hi Ashley,

Just to chime in, we're in the need of the font spacing corrected too.  I posted in another thread about the spacing issue and had to rollback to Patch 4 because the issues started in Patch 5.  Patch 6 only addressed Chrome and now the newest Patch 7 does not cover any font spacing issues.

Can you please advise something other than customers with font spacing issues to stick with Patch 4 as I would hate to be using an older patch and not being able to be on the latest and greatest patch with the up to date fixes.



Ashley Terwilliger

Hi Kelly, 

Thanks for reaching out here and linking to that forum thread as well. I looked into the issue we filed with our QA team, and after further investigation it seems that the spacing issues are connected to the ligatures feature of Storyline 2. If the spacing doesn't work within what you would prefer you can  change one of the 2 letters to a .5 smaller font and then the spacing issues goes away, it'll look as expected. 

Chris Ridley

I'm also having the same issue with Arial at 14pt. The client is not too happy with the weird kerning, i can understand - i'm not happy too, its Arial. 

Putting my frustration aside there is the ol' variable fix solution, which i thought i'd seen the back of but in this instance it can help.

Add a text variable with a value of nothing or a space and append the text box with the variable. This forces the text box to render as a dynamic text box (swf output), this will help with spacing and also the anti aliasing. However it does bring with it its own issues with line spacing and variances in the html5 output but generally it can be helpful in some but not all situations. 

Also Changing the font size has no effect in my case.