Layer box covered in big red cross?

Aug 01, 2017

Hi guys

I've encountered something I have never seen before.  All my layers are hidden behind a big red X.  The slides themselves are fine but I cannot view or change any of the layers.  I have deleted all the layers and still have this problem...

I've been through other threads and seen people have had this on the slides themselves, I have tried all options mentioned in the other threads but no help.  Do I have to start from scratch?



17 Replies
Alyssa Gomez

Uh-oh Hannah! There are a few things you can try before you start from scratch. We want to avoid that if possible!

First, are you working from your local C: drive, and not a network or flash drive? 

If so, are you able to save and close the project? From there, import the project into a brand new Storyline file. 

Let me know if that solves it!

Ali Goulet

Hey Hannah,

Sorry that's happening, definitely not what I'd expect to see!

I have a couple suggestions to start out here:

  1. Make sure that you're saving all your files to your local computer (C:Drive or Desktop) and not a network or shared drive.
  2. Open a brand new file, and see if the same thing happens in that one. 
  3. If the issue is specific to one file and you don't see it happen in a new one, import your slides from the problem file into a brand new file and try working from the new one.

Let me know how that goes! 

Leslie McKerchie

Hello Shiraz,

Sorry to hear that you're experiencing difficulty with your course and with some general slowness.

Are you utilizing the latest update to Storyline 360, which is Update 13. You can find all of the details and the directions to update here.

If you were already up-to-date, I would recommend that you conduct a repair of your software. 

If that does not correct the issues that you are seeing, I'd recommend reaching out to our team directly here.

Katie Riggio

Sorry to hear the red X is back, Theresa!

It's typically a sign of corruption in the file, where these tips help mitigate the risk. Let's tackle the next steps together:

  1. I would first try to import the slides into a new Storyline project.
  2. If that doesn't help, let's try a simple repair

If those two steps don't help, our Support team is ready to jump in to explore further. Please keep us posted!

Ismail Fayed


I also had the same issue after importing a slide from content library into my working file. While editing one layer, I started getting this error. I think it's related to the import from content library. I closed all instances and restarted the program. A few minutes later, it is happening again. Any suggestions?


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