Learner passes, but storyline tells learner they failed!

Hi JoElla

no file attached

Hi Wendy, thanks for your reply. After thinking about it, I didn't upload the file as I needed to check with our IT group first.  Sorry, I thought I'd updated my post but I realize I had missed a statement or two.  I appreciate your reply,   I hope to be able to upload tomorrow.

I have posted a picture of the error as an FYI.  Any thoughts about troubleshooting or resolution, or any experience with this problem?

Without looking at the way you've built it, I can only guess that it's how your variables for pass/fail are set up.  If you use a variable to track "fail" on the first attempt and don't reset that variable, then it might still be up to show "fail" regardless of the second score. 

Try checking how your Pass/Fail variables are working is the first point of troubleshooting I'd run with.

Hi JoElla

as Steve said - it's hard to troubleshoot without seeing how your result slide variables are set up.

Hi Steve,

Thanks for you reply. That was one of my first thoughts so I did check it. It seems to me that if it was a variable issue it would consistently display the wrong message on the 2nd attempt "pass" but it doesn't. In fact, when I fail on first attempt and hit retry, I see the score reset to zero before it returns me to question 1.

The odd thing is that going through the same fail then pass sequence, everything works right most of the time - it's only on an occasional basis that it's hosed up. So far no pattern recognized that produces the error. Any other thoughts?

Understood...hope to post after ok from IT.

Hi, JoElla -- If you are not permitted to post your true file, perhaps you could put together a sample that does not contain sensitive information and share it here so the community can take a look. Or, if that is not possible, you are welcome to share your file with staff privately using this link and we will be happy to take a look. 

Thanks, I did create a watered down version with all of the "meat" removed but still needed to get an OK. However, I will upload that version privately so that I can move forward. Thank you.

JoElla Vanderdoes
Allegacy | Sr. Instructional Designer and Facilitator
P.O. Box 26043 | Winston-Salem, NC 27114-6043
336.774.4101 office| 336.774.5394 fax |jvanderdoes@allegacyfcu.org

Thanks, JoElla - I will be on the lookout for your case! I also wanted to note that when you reply via email, your signature is displayed publicly here in the threads, so please feel free to edit to remove that information if you wish. :)

Hi, JoElla - Just wanted to let you know that I received your ticket and will begin testing your file now. 

any resolution to this problem? I'm having a somewhat similar problem.

Hi, Calvin -- Thanks for reaching out and I will check our records to see what resolution in JoElla's case may have been reached, and will share accordingly. In the meantime, would it be possible for you to share a bit more detail about what you are experiencing? 

Hi, Calvin -- I checked JoElla's case, and it appears that the last correspondence from our Support engineer was as follows: "Intermittent behavior is difficult to investigate and the Retry button is something sensible we can look at if we have a consistently reproducible set of steps."

If you have a file of your own that you would like to have tested, you are welcome to share it and we'll be happy to check it out. If you'd like to share privately, here is the form you would need to do so. :)