Storyline 360 Quiz not reporting score and completion in SCORM Cloud with xAPI

Hi Adrian, 

Our team has plenty of experience testing this, so we're here to help! You can connect with our Support Team directly using this link.

Also, I'd suggest reviewing this new article on how we report completion/success statuses to your LMS as a starting point. 

For your combined results slide, what did you choose for the option on combining the scores:

It sounds like you may have chosen User must pass each quiz. If you'd like us to take a look, can you share a copy of your .story file and a link to your course in SCORM Cloud? We can also enable LMS debug mode to take a look at the info being passed back and forth. 

Hi Ashley, many thanks for replying to my post and apologies for not responding sooner. I was away on holiday for a few days and have just got back.
I checked my final results slide setting and it is set to 'Combine points from each quiz'
I have results slides for each question bank which are used just to collect scores for each bank and if the student fails the quiz as a whole I can suggest which areas to review based on the separate question bank scores. These results slides were originally placed after the Final Results slide and the student didn't 'see' these slides. I have moved them to before the Final Results slides and set the slide duration to 0.25s (just to see if this affected the completion status).
I have also enabled the debug mode and I republished the quiz for flash only.

The only difference I see in SCORM cloud with my last test is under the xAPI statements where it says I Passed with 90%.
However, the overall reporting for the student is still: Completion=incomplete, Success=unknown, Score Total=unknown, Time= No record.

I have attached the TinCanDebug.dat file, in case that is of any use.

Should SCORM Cloud be reporting the Completion, Success, Score and Time better than I am seeing with my quiz?

thanks, Adrian

Hey Adrian,

I hope you enjoyed your time away :)

Thanks for popping back in to address the questions that Ashley shared above.

The data that we are sending to an LMS can be found in this documentation.

Would you be able to share your .story project file so that we could take a closer look and better assist you?

Hi Leslie, I have sent my project file to you via opening a Support case (01551337). I hope that works for you?

Many thanks!
Adrian

That's perfect Adrian, thank you.

Looks like my colleague Chino is already taking a look to help you out :)

Hi, for anyone following this thread Chino in support found the solution. (Nice one Chino :)
What he did was to add triggers to the Main Results slide to submit the results from results slides for the five individual question banks. So the trigger panel for the Main Results slide looks like this:

Show layer Success ...
Show layer Failure ....
Submit results 2.1 Question Bank 1 when timeline starts
Submit results 2.2 Question Bank 2 when timeline starts
Submit results 2.3 Question Bank 3 when timeline starts
Submit results 2.4 Question Bank 4 when timeline starts
Submit results 2.5 Question Bank 5 when timeline starts
Submit results 1.7 Main Results when timeline starts

Scorm Cloud then reported the Completion, Success, Score and Time taken :)
Thanks again to all in Articulate support who helped with this question,

-Adrian

I appreciate you popping back in to share an update with everyone Adrian :) Glad Chino was able to help you out.

I have a similar problem and I believe I have implemented the fix that Chino recommended, but even though our users have passed sections they are reporting as fails in our LRS. I've double and triple checked my work but still can't figure out why this is happening. I've included the .story file below just in case. 

Hi Torre,

Often the best way to troubleshoot a scoring or reporting issue is to test the output in another learning management system. Have you tried testing the output in SCORM Cloud yet? 

If not, I've published your file and hosted it on SCORM Cloud here. You'll noticed I removed the videos from your file for faster publishing and testing purposes.

I also attached the published output file here, in case you want to test that in your LRS.

Let me know how it goes!

Hi Adrian,

Can you clarify whether you were reporting via SCORM and xAPI at the same time? The scorm package reporting back to the LMS and the xAPI to an LRS?

Thanks!

andrew

Hi Andrew

if I remember correctly the client moved existing training packages to a new system and it was just running xAPI. However, I wasn’t given access to their system, I just did testing with SCORM cloud and passed on the fix to get them going again. 
cheers Adrian