Letters 't' and 'f' going missing in Storyline 360

Have you tried clearing your browser's cache? This is sometimes an issue related to that.

Thanks for the reply, David.  A couple of my learners are experiencing the issue whereas I have not.

I will advise them to clear the cache on their browser.

Thanks again

Hi Ivan,

I'd also suggest reviewing the solutions outlined here too. 

Let us know if you have any other questions! 

I'm having this issue today, suddenly all of my courses seem to have missing letters.  We use IE, the download font setting is enabled by default.  So I'm not sure what's going on, or why this just started today.

The font is actually Arial, so it can't be an issue with that.  I changed anything too unique to Arial just to make sure it wasn't a compatibility issue, still getting missing characters.

Actually, the output font is NOT Arial...it's supposed to be, I don't know what the font is, or why it has changed.

And now they are back!  I am so confused.

We are having the same issues with some people as well. My system is looking OK, but this just came back from a reviewer using IE (see attachment) missing all the T's and F's in the slides.

Hi Jeff,

Thanks for reaching out, and I'm sorry you're running into this issue as well! You may have already reviewed this article mentioned, but just in case you haven't:

• Learners See the Wrong Fonts or Missing Letters in HTML5 Courses

I'm also enlisting the help of our support engineers to work with you one-on-one and see if we can find the root of the issue. Be on the lookout for a reply soon!