Lightbox slides not working with modern player

So strange issue....I created a SL module with lightbox slides. When I apply the modern player (light) and preview it, it works great.  But when I publish it to Review, I lose the white background on each lightbox slide.  I reverted back to classic player and it works fine in Review.

ETA: I am using the SL block in a RISE course.

Any thoughts on why this is happening?

9 Replies
Jackie Bartus

Thanks for reaching out Alyssa!

When I click the trigger to bring up the lightbox slide, it's missing the white background.  When I preview the project all looks well, but once I publish to Review, the white background disappears.  This only happens when I select the Modern player.  

Here's the link to the example that illustrates what's happening.

Thank you for taking a look!

Jackie

Alyssa Gomez

Yikes, I can definitely see the background is missing in your sample, Jackie! Thanks for sharing that link.

Would you mind also sharing the original slide with me so I can take a closer look? You can share it publicly here, or send it to me privately by uploading it here. I'll delete it when I'm done troubleshooting.

Jackie Bartus

Sure!  I've attached it here.  One thing I forgot to mention, I have created similar files like this one (using lightbox slides) and applied the same modern player options and didn't have any issues (although that was yesterday - I haven't uploaded any others but this one today).  Not sure if that helps with troubleshooting.

Patty Brandt-Waldo

Hi there! I am encountering a similar issue. My lightboxes are not showing any of the graphics that I have on each slide. They are just a blank screen. HOWEVER, when I created a test file to provide for you and took out all the irrelevant slides only to show what was needed, those lightbox slides worked. Help!

Becca Levan

Hello Patty!

Thanks for sharing those details; you already answered my first troubleshooting question! 😁

If that doesn't do the trick, feel free to share the troublesome file privately with one of our support engineers here as the next step so they can lend a hand!