Link to lightboxed slide from a Review quiz layer causes the Quiz review Next button to restart at the first quiz slide.

For years I have used the Review Quiz layer to add an optional link to lightbox the slide where the answer to that quiz question can be found, and it has always worked perfectly.  Now using the latest update to Storyline 360 the NEXT button always goes to the first quiz question after viewing that linked lightboxed slide.  The previous button works as intended, and the next button works as intended after the previous button is used, or if the link is not used.  

12 Replies
Ashley Terwilliger

Hi Paul,

It sounds like you're using Storyline 360, build 3.25.18088.0 and have run into this odd behavior? If you need to roll back, you can follow the directions here. 

It would also help if we can take a look at your project file to investigate what's happening. You can share it publicly here, or send it to me privately by uploading it here. 

I’ll delete it when I’m done troubleshooting. 

Ashley Terwilliger

Hi Henry,

Sorry to hear this has crept up for you again, but we're still here to help. 

To investigate this behavior further, we'll need to take a look at your .story file and it would help to see a copy of the published output. Can you share that with us? If you'd prefer to send along privately, our Support Team is at the ready! 

Katie Riggio

Hi, Paul. Thanks for checking in!

We're still looking into this bug's cause, but you're in the right place to stay up-to-date on our progress. I know publishing to Flash isn't an ideal workaround, so we promise to update this discussion on any new developments.

If there's anything I can do to help in the meantime, I'll be here!

Leslie McKerchie

Hi Jacqueline,

This issue is still open with our team. I wanted to share some information on how we define bugs and how we tackle them when they occur.

This conversation is linked to the report so that we can share any updates with you here, but currently, we have no workarounds listed for this scenario.

Can you share a bit more information about how you're using a lightbox during your review process and perhaps we can come up with an idea in the meantime.

Paul Shorr

To recap - I see this with HTML5 output only. Given that flash is now obsolete it has become a greater problem.  I developed a work-around, which is to link to a copy of the slide in an unlinked SCENE with NEXT navigation disabled and PREV navigation set to "previous slide" - or all player navigation disabled and a return to quiz button on the slide.  It is also possible to set up conditional navigation based on a variable that would be triggered by clicking on the link and reset by clicking on the return to quiz link if you are using number of screens as a criteria for LMS completion.

Jacqueline Silva

Thanks Leslie.

I created a course that uses a "test out" branch. That branch skips directly to the quiz. On each quiz slide, I have a review button that opens a lightbox slide that covers related information. It works fine when the user initially takes the test, but when they open the lightbox during a quiz review and then click NEXT, it circles them back to the 1st quiz question no matter what question they are on.

The steps I have taken to work around this (and thanks to several others who have tried varies approaches on related issues) are as follows:

1. Disable navigation buttons on quiz question slides.
2. On quiz question master, set triggers to hide PREV and NEXT buttons.
3. Remove slide transitions to avoid "flicker" of PREV and NEXT buttons on slide entrance (flicker lasts as long as transition).
4. Create custom PREV, NEXT, and SUBMIT buttons for each quiz question slide.

We plan on using a test out option more often going forward, so it would be nice to have an easier solution.

Thank again.