LMS not reporting completed status

Hi Wendy - Do you have an example file to share that demonstrates this behavior? Happy to have a look. 

Hi Steve

the course is proprietary so sorry can't load it here.  Would the debug report from Scormcloud help?

It might. Or if you had a stripped down model with your completion method but no content that behaved the same way. 

Hi Steve

I stripped it down from 55 slides to 3 slides and loaded into Scormcloud.  If I track by number of slides I get the 'COMPLETE' status, if I track by Result slide I get the 'INCOMPLETE' status.

I think I'll let the client try again on their LMS using number of slides...considering it is not a graded module and see what happens.

Thank you

Are you using Scorm 1.2 or Scorm 2004 and are the result the same no mather wich one you use? 

Hi Jacob - Scorm 1.2

Steve,

If I am tracking by number of slides, and some of them auto advance when timeline ends...might that make a difference in the completion status that xx have not been physically visited by the user clicking on a button?

try to change to scorm 2004 and see how it behaves. 

this link explains the differenties in scorms.  http://www.inquisiqr3.com/whitepapers/scorm-publish-settings-in-articulate-studio-and-storyline-products/ 

Hi Jacob

the client's LMS is Scorm 1.2 so I am sticking as closely as I can to their specs when trying it in Scormcloud...thanks

Hi Wendy,

In regards to tracking completion, the slide is considered visited once the user is on it - not based on the entire timeline. What are you using as your completion tracking - complete/incomplete, pass/fail, etc? You may want to review some of the troubleshooting steps in this article. 

Hi Ashley

thanks for that.  Interesting it is 55 slides long. When I run that through Scormcloud I get an incomplete when finished.  I did what Steve suggested and stripped down to 3 slides and it completes fine. 

As it is not a graded quiz but an acknowledgement I am considering testing with less number of slides visited to see if that triggers the status correctly 

Using the Completed/Incomplete status.

i will check out the article - thanks.

Update:

I have performed the following tests. 

Loaded the full course into ScormCloud with a tracking option of 53 of 55 slides visited (already know that 55 of 55) doesn't work.  I get an INCOMPLETE status when finished. 

Loaded the full course with a tracking option of 10 of 55 slides visited.  I completed 13 slides and then exited the course.  I get a COMPLETE status.

These are the activity statements from Scormcloud for both - notice the last line of code in each different.  The one that completes successfully (screenshot 1) has Content set completion to Completed.  The one that doesn't complete successfully (screenshot 2) has Content set exit type to suspend.

Could it be how the course is exited or is there a JS trigger I can add to the exit button in the course to make it complete successfully?

Any help is appreciated...thanks 'heroes'

Update to the update....yay it works.

Added a JS trigger on the exit button:

SetStatus("completed");

Glad to hear it Wendy! Thanks for the update :)