LMS throwing "Error - unable to acquire LMS API" for few users

Hi All,

We are using LMS product and its throwing the below error intermittently for only few users. Can some one help me what is the exact issue based on the error logs.

0:Fri May 15 12:07:41 UTC+1000 2015 - AICCComm - Trying to create MSXML2.XMLHTTP in VBScript
1:Fri May 15 12:07:41 UTC+1000 2015 - AICCComm - intReCheckLoadedInterval=250
2:Fri May 15 12:07:41 UTC+1000 2015 - AICCComm - intReCheckAttemptsBeforeTimeout=240
3:Fri May 15 12:07:42 UTC+1000 2015 - AICCComm - IFrameLoaded
4:Fri May 15 12:07:42 UTC+1000 2015 - AICCComm - In GetAICCURL
5:Fri May 15 12:07:42 UTC+1000 2015 - GetQueryStringValue Element 'AICC_URL' Not Found, Returning: empty string
6:Fri May 15 12:07:42 UTC+1000 2015 - AICCComm - Querystring value =
7:Fri May 15 12:07:42 UTC+1000 2015 - AICCComm - GetAICCURL returning:
8:Fri May 15 12:07:42 UTC+1000 2015 - AICCComm - In DetectPreferredCommMethod, checking XMLHTTP
9:Fri May 15 12:07:42 UTC+1000 2015 - AICCComm - Checking IFrame
10:Fri May 15 12:07:42 UTC+1000 2015 - AICCComm - blnCanUseXMLHTTP=true
11:Fri May 15 12:07:42 UTC+1000 2015 - AICCComm - blnCanUseIFrame=true
12:Fri May 15 12:07:42 UTC+1000 2015 - ----------------------------------------
13:Fri May 15 12:07:42 UTC+1000 2015 - ----------------------------------------
14:Fri May 15 12:07:42 UTC+1000 2015 - In Start - Version: 3.8.2 Last Modified=05/15/2015 12:07:22
15:Fri May 15 12:07:42 UTC+1000 2015 - Browser Info (Microsoft Internet Explorer 4.0 (compatible; MSIE 7.0; Windows NT 5.1; Trident/4.0; .NET CLR 1.1.4322; .NET CLR 2.0.50727; .NET CLR 3.0.04506.30; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729; .NET4.0C; .NET4.0E; InfoPath.3))
16:Fri May 15 12:07:42 UTC+1000 2015 - URL: https://Xyz.com/Production/cninv000000000020718/index_lms.html
17:Fri May 15 12:07:42 UTC+1000 2015 - ----------------------------------------
18:Fri May 15 12:07:42 UTC+1000 2015 - ----------------------------------------
19:Fri May 15 12:07:42 UTC+1000 2015 - In ClearErrorInfo
20:Fri May 15 12:07:42 UTC+1000 2015 - GetQueryStringValue Element 'StandAlone' Not Found, Returning: empty string
21:Fri May 15 12:07:42 UTC+1000 2015 - GetQueryStringValue Element 'ShowDebug' Not Found, Returning: empty string
22:Fri May 15 12:07:42 UTC+1000 2015 - strStandAlone= strShowInteractiveDebug=
23:Fri May 15 12:07:42 UTC+1000 2015 - Standard From Configuration File - SCORM
24:Fri May 15 12:07:42 UTC+1000 2015 - Using Standard From Configuration File - SCORM
25:Fri May 15 12:07:42 UTC+1000 2015 - In LMSStandardAPI strStandard=SCORM
26:Fri May 15 12:07:42 UTC+1000 2015 - Calling Standard Initialize
27:Fri May 15 12:07:42 UTC+1000 2015 - In SCORM_Initialize
28:Fri May 15 12:07:42 UTC+1000 2015 - In SCORM_ClearErrorInfo
29:Fri May 15 12:07:42 UTC+1000 2015 - Grabbing API
30:Fri May 15 12:07:42 UTC+1000 2015 - In SCORM_GrabAPI
31:Fri May 15 12:07:42 UTC+1000 2015 - Searching with improved ADL algorithm
32:Fri May 15 12:07:42 UTC+1000 2015 - In SCORM_GetAPI
33:Fri May 15 12:07:42 UTC+1000 2015 - SCORM_GetAPI, searching parent
34:Fri May 15 12:07:42 UTC+1000 2015 - In SCORM_ScanParentsForApi, win=https://Xyz.com/scorm_launch/remote_frameset.jsp?content_controller_url=https%3A%2F%2FXyz.com%3A443%2FSaba%2FWeb_wdk%2FMain%2Fcontent%2Fplayers%2FSequencedPlayerNavigator.rdf%3Bjsessionid%3DDA85CCA13CB2A17CDDCDB90E52EEA41B&callback_url=https%3A%2F%2FXyz.com%3A443%2FSaba%2FAICCReporter%3FscormSessionKey%3DDA85CCA13CB2A17CDDCDB90E52EEA41B%26sitename%3DSabaSite%26lms_data%3D%25253BconformanceLevel%25253D0%26cmi_entry%3Daireg000000001344976aises000000001513497&content_server_url=https%3A%2F%2FXyz.com&sco_url=https%3A%2F%2FXyz.com%2FProduction%2Fcninv000000000020718%2Findex_lms.html&mode=online&check_scorm_compliance=false&charset=UTF-8&debug=false&scorm_version=1_2&player_version=2&activity_id=Kaplan_Professional_Education_SCO&context_id=ctctx000000002493562&subscription_id=ctnsr000000000060209&content_server_id=media000000000001000&content_inventory_id=cninv000000000020718&isContentComplianceTestMode=false&cmiEntryId=aireg000000001344976aises000000001513497&autoCloseSCORM12=false&autoNavigateSCORM12=false&isLastSCO=true
35:Fri May 15 12:07:42 UTC+1000 2015 - SCORM_GetAPI, searching opener
36:Fri May 15 12:07:42 UTC+1000 2015 - In SCORM_ScanParentsForApi, win=https://Xyz.com/Saba/Web_wdk/Main/content/contentinventory/contentInventoryPreview.rdf
37:Fri May 15 12:07:42 UTC+1000 2015 - SCORM_SearchForAPI
38:Fri May 15 12:07:42 UTC+1000 2015 - In SCORM_APIFound
39:Fri May 15 12:07:42 UTC+1000 2015 - API NOT Found
40:Fri May 15 12:07:42 UTC+1000 2015 - In SCORM_WindowHasParent
41:Fri May 15 12:07:42 UTC+1000 2015 - Window Does Have Parent
42:Fri May 15 12:07:42 UTC+1000 2015 - Searching Parent - Name=sco, href=https://Xyz.com/Production/cninv000000000020718/index_lms.html
43:Fri May 15 12:07:42 UTC+1000 2015 - SCORM_SearchForAPI
44:Fri May 15 12:07:42 UTC+1000 2015 - In SCORM_APIFound
45:Fri May 15 12:07:42 UTC+1000 2015 - API NOT Found
46:Fri May 15 12:07:42 UTC+1000 2015 - In SCORM_WindowHasParent
47:Fri May 15 12:07:42 UTC+1000 2015 - Window Does Have Parent
48:Fri May 15 12:07:42 UTC+1000 2015 - Searching Parent - Name=121212_content_frame, href=https://Xyz.com/scorm_launch/remote_frameset.jsp?content_controller_url=https%3A%2F%2FXyz.com%3A443%2FSaba%2FWeb_wdk%2FMain%2Fcontent%2Fplayers%2FSequencedPlayerNavigator.rdf%3Bjsessionid%3DDA85CCA13CB2A17CDDCDB90E52EEA41B&callback_url=https%3A%2F%2FXyz.com%3A443%2FSaba%2FAICCReporter%3FscormSessionKey%3DDA85CCA13CB2A17CDDCDB90E52EEA41B%26sitename%3DSabaSite%26lms_data%3D%25253BconformanceLevel%25253D0%26cmi_entry%3Daireg000000001344976aises000000001513497&content_server_url=https%3A%2F%2FXyz.com&sco_url=https%3A%2F%2FXyz.com%2FProduction%2Fcninv000000000020718%2Findex_lms.html&mode=online&check_scorm_compliance=false&charset=UTF-8&debug=false&scorm_version=1_2&player_version=2&activity_id=Kaplan_Professional_Education_SCO&context_id=ctctx000000002493562&subscription_id=ctnsr000000000060209&content_server_id=media000000000001000&content_inventory_id=cninv000000000020718&isContentComplianceTestMode=false&cmiEntryId=aireg000000001344976aises000000001513497&autoCloseSCORM12=false&autoNavigateSCORM12=false&isLastSCO=true
49:Fri May 15 12:07:42 UTC+1000 2015 - SCORM_SearchForAPI
50:Fri May 15 12:07:42 UTC+1000 2015 - In SCORM_APIFound
51:Fri May 15 12:07:42 UTC+1000 2015 - API NOT Found
52:Fri May 15 12:07:42 UTC+1000 2015 - In SCORM_WindowHasParent
53:Fri May 15 12:07:42 UTC+1000 2015 - Window Does Not Have Parent
54:Fri May 15 12:07:42 UTC+1000 2015 - In SCORM_APIFound
55:Fri May 15 12:07:42 UTC+1000 2015 - API NOT Found
56:Fri May 15 12:07:42 UTC+1000 2015 - In SCORM_WindowHasOpener
57:Fri May 15 12:07:42 UTC+1000 2015 - Window Does Have Opener
58:Fri May 15 12:07:42 UTC+1000 2015 - Searching Opener - Name=window_930178539236, href=https://Xyz.com/Saba/Web_wdk/Main/content/players/SequencedPlayerRedirect.rdf;jsessionid=DA85CCA13CB2A17CDDCDB90E52EEA41B?caller=%2Fcontent%2Fcontentinventory%2FaddContentInventory.rdf&contextId=ctctx000000002493562&isContentComplianceTestMode=&callerId=cninv000000000020718&startUserSession=&subscriptionId=ctnsr000000000060209&contentServerId=media000000000001000&contentInventoryId=cninv000000000020718&returnToCatalog=cninv000000000020718&contentFormat=SCORM
59:Fri May 15 12:07:42 UTC+1000 2015 - SCORM_SearchForAPI
60:Fri May 15 12:07:42 UTC+1000 2015 - In SCORM_APIFound
61:Fri May 15 12:07:42 UTC+1000 2015 - API NOT Found
62:Fri May 15 12:07:42 UTC+1000 2015 - In SCORM_WindowHasParent
63:Fri May 15 12:07:42 UTC+1000 2015 - Window Does Have Parent
64:Fri May 15 12:07:42 UTC+1000 2015 - Searching Parent - Name=SabaMain, href=https://Xyz.com/Saba/Web_wdk/Main/content/contentinventory/contentInventoryPreview.rdf
65:Fri May 15 12:07:42 UTC+1000 2015 - SCORM_SearchForAPI
66:Fri May 15 12:07:42 UTC+1000 2015 - In SCORM_APIFound
67:Fri May 15 12:07:42 UTC+1000 2015 - API NOT Found
68:Fri May 15 12:07:42 UTC+1000 2015 - In SCORM_WindowHasParent
69:Fri May 15 12:07:42 UTC+1000 2015 - Window Does Not Have Parent
70:Fri May 15 12:07:42 UTC+1000 2015 - In SCORM_APIFound
71:Fri May 15 12:07:42 UTC+1000 2015 - API NOT Found
72:Fri May 15 12:07:42 UTC+1000 2015 - In SCORM_WindowHasOpener
73:Fri May 15 12:07:42 UTC+1000 2015 - Window Does Not Have Opener
74:Fri May 15 12:07:42 UTC+1000 2015 - In SCORM_APIFound
75:Fri May 15 12:07:42 UTC+1000 2015 - API NOT Found
76:Fri May 15 12:07:42 UTC+1000 2015 - Looking in children - Name=, href=https://Xyz.com/Saba/Web/Main
77:Fri May 15 12:07:42 UTC+1000 2015 - SCORM_LookInChildren
78:Fri May 15 12:07:42 UTC+1000 2015 - Looking in child frame 0
79:Fri May 15 12:07:42 UTC+1000 2015 - In SCORM_APIFound
80:Fri May 15 12:07:42 UTC+1000 2015 - API NOT Found
81:Fri May 15 12:07:42 UTC+1000 2015 - Looking in this child's children Name=, href=https://Xyz.com/Saba/Web/Main
82:Fri May 15 12:07:42 UTC+1000 2015 - SCORM_LookInChildren
83:Fri May 15 12:07:42 UTC+1000 2015 - In SCORM_APIFound
84:Fri May 15 12:07:42 UTC+1000 2015 - API NOT Found
85:Fri May 15 12:07:42 UTC+1000 2015 - Looking in child frame 1
86:Fri May 15 12:07:42 UTC+1000 2015 - In SCORM_APIFound
87:Fri May 15 12:07:42 UTC+1000 2015 - API NOT Found
88:Fri May 15 12:07:42 UTC+1000 2015 - Looking in this child's children Name=, href=https://Xyz.com/Saba/Web/Main
89:Fri May 15 12:07:42 UTC+1000 2015 - SCORM_LookInChildren
90:Fri May 15 12:07:42 UTC+1000 2015 - In SCORM_APIFound
91:Fri May 15 12:07:42 UTC+1000 2015 - API NOT Found
92:Fri May 15 12:07:42 UTC+1000 2015 - In SCORM_APIFound
93:Fri May 15 12:07:42 UTC+1000 2015 - API NOT Found
94:Fri May 15 12:07:42 UTC+1000 2015 - Didn't find API in this window - Name=, href=https://Xyz.com/Saba/Web/Main
95:Fri May 15 12:07:42 UTC+1000 2015 - In SCORM_APIFound
96:Fri May 15 12:07:42 UTC+1000 2015 - API NOT Found
97:Fri May 15 12:07:42 UTC+1000 2015 - In SCORM_WindowHasOpener
98:Fri May 15 12:07:42 UTC+1000 2015 - Window Does Not Have Opener
99:Fri May 15 12:07:42 UTC+1000 2015 - In SCORM_APIFound
100:Fri May 15 12:07:42 UTC+1000 2015 - API NOT Found
101:Fri May 15 12:07:42 UTC+1000 2015 - Looking in children - Name=SabaMain, href=https://Xyz.com/Saba/Web_wdk/Main/content/contentinventory/contentInventoryPreview.rdf
102:Fri May 15 12:07:42 UTC+1000 2015 - SCORM_LookInChildren
103:Fri May 15 12:07:42 UTC+1000 2015 - In SCORM_APIFound
104:Fri May 15 12:07:42 UTC+1000 2015 - API NOT Found
105:Fri May 15 12:07:42 UTC+1000 2015 - Didn't find API in this window - Name=SabaMain, href=https://Xyz.com/Saba/Web_wdk/Main/content/contentinventory/contentInventoryPreview.rdf
106:Fri May 15 12:07:42 UTC+1000 2015 - In SCORM_APIFound
107:Fri May 15 12:07:42 UTC+1000 2015 - API NOT Found
108:Fri May 15 12:07:42 UTC+1000 2015 - Looking in children - Name=window_930178539236, href=https://Xyz.com/Saba/Web_wdk/Main/content/players/SequencedPlayerRedirect.rdf;jsessionid=DA85CCA13CB2A17CDDCDB90E52EEA41B?caller=%2Fcontent%2Fcontentinventory%2FaddContentInventory.rdf&contextId=ctctx000000002493562&isContentComplianceTestMode=&callerId=cninv000000000020718&startUserSession=&subscriptionId=ctnsr000000000060209&contentServerId=media000000000001000&contentInventoryId=cninv000000000020718&returnToCatalog=cninv000000000020718&contentFormat=SCORM
109:Fri May 15 12:07:42 UTC+1000 2015 - SCORM_LookInChildren
110:Fri May 15 12:07:42 UTC+1000 2015 - Looking in child frame 0
111:Fri May 15 12:07:42 UTC+1000 2015 - In SCORM_APIFound
112:Fri May 15 12:07:42 UTC+1000 2015 - API NOT Found
113:Fri May 15 12:07:42 UTC+1000 2015 - Looking in this child's children Name=window_930178539236, href=https://Xyz.com/Saba/Web_wdk/Main/content/players/SequencedPlayerRedirect.rdf;jsessionid=DA85CCA13CB2A17CDDCDB90E52EEA41B?caller=%2Fcontent%2Fcontentinventory%2FaddContentInventory.rdf&contextId=ctctx000000002493562&isContentComplianceTestMode=&callerId=cninv000000000020718&startUserSession=&subscriptionId=ctnsr000000000060209&contentServerId=media000000000001000&contentInventoryId=cninv000000000020718&returnToCatalog=cninv000000000020718&contentFormat=SCORM
114:Fri May 15 12:07:42 UTC+1000 2015 - SCORM_LookInChildren
115:Fri May 15 12:07:42 UTC+1000 2015 - In SCORM_APIFound
116:Fri May 15 12:07:42 UTC+1000 2015 - API NOT Found
117:Fri May 15 12:07:42 UTC+1000 2015 - Looking in child frame 1
118:Fri May 15 12:07:42 UTC+1000 2015 - In SCORM_APIFound
119:Fri May 15 12:07:42 UTC+1000 2015 - API NOT Found
120:Fri May 15 12:07:42 UTC+1000 2015 - Looking in this child's children Name=window_930178539236, href=https://Xyz.com/Saba/Web_wdk/Main/content/players/SequencedPlayerRedirect.rdf;jsessionid=DA85CCA13CB2A17CDDCDB90E52EEA41B?caller=%2Fcontent%2Fcontentinventory%2FaddContentInventory.rdf&contextId=ctctx000000002493562&isContentComplianceTestMode=&callerId=cninv000000000020718&startUserSession=&subscriptionId=ctnsr000000000060209&contentServerId=media000000000001000&contentInventoryId=cninv000000000020718&returnToCatalog=cninv000000000020718&contentFormat=SCORM
121:Fri May 15 12:07:42 UTC+1000 2015 - SCORM_LookInChildren
122:Fri May 15 12:07:42 UTC+1000 2015 - Looking in child frame 0
123:Fri May 15 12:07:42 UTC+1000 2015 - In SCORM_APIFound
124:Fri May 15 12:07:42 UTC+1000 2015 - API NOT Found
125:Fri May 15 12:07:42 UTC+1000 2015 - Looking in this child's children Name=121212_content_frame, href=https://Xyz.com/scorm_launch/remote_frameset.jsp?content_controller_url=https%3A%2F%2FXyz.com%3A443%2FSaba%2FWeb_wdk%2FMain%2Fcontent%2Fplayers%2FSequencedPlayerNavigator.rdf%3Bjsessionid%3DDA85CCA13CB2A17CDDCDB90E52EEA41B&callback_url=https%3A%2F%2FXyz.com%3A443%2FSaba%2FAICCReporter%3FscormSessionKey%3DDA85CCA13CB2A17CDDCDB90E52EEA41B%26sitename%3DSabaSite%26lms_data%3D%25253BconformanceLevel%25253D0%26cmi_entry%3Daireg000000001344976aises000000001513497&content_server_url=https%3A%2F%2FXyz.com&sco_url=https%3A%2F%2FXyz.com%2FProduction%2Fcninv000000000020718%2Findex_lms.html&mode=online&check_scorm_compliance=false&charset=UTF-8&debug=false&scorm_version=1_2&player_version=2&activity_id=Kaplan_Professional_Education_SCO&context_id=ctctx000000002493562&subscription_id=ctnsr000000000060209&content_server_id=media000000000001000&content_inventory_id=cninv000000000020718&isContentComplianceTestMode=false&cmiEntryId=aireg000000001344976aises000000001513497&autoCloseSCORM12=false&autoNavigateSCORM12=false&isLastSCO=true
126:Fri May 15 12:07:42 UTC+1000 2015 - SCORM_LookInChildren
127:Fri May 15 12:07:42 UTC+1000 2015 - Looking in child frame 0
128:Fri May 15 12:07:42 UTC+1000 2015 - In SCORM_APIFound
129:Fri May 15 12:07:42 UTC+1000 2015 - API NOT Found
130:Fri May 15 12:07:42 UTC+1000 2015 - Looking in this child's children Name=sco, href=https://Xyz.com/Production/cninv000000000020718/index_lms.html
131:Fri May 15 12:07:42 UTC+1000 2015 - SCORM_LookInChildren
132:Fri May 15 12:07:42 UTC+1000 2015 - In SCORM_APIFound
133:Fri May 15 12:07:42 UTC+1000 2015 - API NOT Found
134:Fri May 15 12:07:42 UTC+1000 2015 - Looking in child frame 1
135:Fri May 15 12:07:42 UTC+1000 2015 - In SCORM_APIFound
136:Fri May 15 12:07:42 UTC+1000 2015 - API NOT Found
137:Fri May 15 12:07:42 UTC+1000 2015 - Looking in this child's children Name=sco, href=https://Xyz.com/Production/cninv000000000020718/index_lms.html
138:Fri May 15 12:07:42 UTC+1000 2015 - SCORM_LookInChildren
139:Fri May 15 12:07:42 UTC+1000 2015 - Looking in child frame 0
140:Fri May 15 12:07:42 UTC+1000 2015 - In SCORM_APIFound
141:Fri May 15 12:07:42 UTC+1000 2015 - API NOT Found
142:Fri May 15 12:07:42 UTC+1000 2015 - Looking in this child's children Name=AICCComm, href=https://Xyz.com/Production/cninv000000000020718/lms/AICCComm.html
143:Fri May 15 12:07:42 UTC+1000 2015 - SCORM_LookInChildren
144:Fri May 15 12:07:42 UTC+1000 2015 - In SCORM_APIFound
145:Fri May 15 12:07:42 UTC+1000 2015 - API NOT Found
146:Fri May 15 12:07:42 UTC+1000 2015 - In SCORM_APIFound
147:Fri May 15 12:07:42 UTC+1000 2015 - API NOT Found
148:Fri May 15 12:07:42 UTC+1000 2015 - Looking in child frame 2
149:Fri May 15 12:07:42 UTC+1000 2015 - In SCORM_APIFound
150:Fri May 15 12:07:42 UTC+1000 2015 - API NOT Found
151:Fri May 15 12:07:42 UTC+1000 2015 - Looking in this child's children Name=sco, href=https://Xyz.com/Production/cninv000000000020718/index_lms.html
152:Fri May 15 12:07:42 UTC+1000 2015 - SCORM_LookInChildren
153:Fri May 15 12:07:42 UTC+1000 2015 - In SCORM_APIFound
154:Fri May 15 12:07:42 UTC+1000 2015 - API NOT Found
155:Fri May 15 12:07:42 UTC+1000 2015 - Looking in child frame 3
156:Fri May 15 12:07:42 UTC+1000 2015 - In SCORM_APIFound
157:Fri May 15 12:07:42 UTC+1000 2015 - API NOT Found
158:Fri May 15 12:07:42 UTC+1000 2015 - Looking in this child's children Name=sco, href=https://Xyz.com/Production/cninv000000000020718/index_lms.html
159:Fri May 15 12:07:42 UTC+1000 2015 - SCORM_LookInChildren
160:Fri May 15 12:07:42 UTC+1000 2015 - In SCORM_APIFound
161:Fri May 15 12:07:42 UTC+1000 2015 - API NOT Found
162:Fri May 15 12:07:42 UTC+1000 2015 - In SCORM_APIFound
163:Fri May 15 12:07:42 UTC+1000 2015 - API NOT Found
164:Fri May 15 12:07:42 UTC+1000 2015 - Looking in child frame 1
165:Fri May 15 12:07:42 UTC+1000 2015 - In SCORM_APIFound
166:Fri May 15 12:07:42 UTC+1000 2015 - API NOT Found
167:Fri May 15 12:07:42 UTC+1000 2015 - Looking in this child's children Name=121212_content_frame, href=https://Xyz.com/scorm_launch/remote_frameset.jsp?content_controller_url=https%3A%2F%2FXyz.com%3A443%2FSaba%2FWeb_wdk%2FMain%2Fcontent%2Fplayers%2FSequencedPlayerNavigator.rdf%3Bjsessionid%3DDA85CCA13CB2A17CDDCDB90E52EEA41B&callback_url=https%3A%2F%2FXyz.com%3A443%2FSaba%2FAICCReporter%3FscormSessionKey%3DDA85CCA13CB2A17CDDCDB90E52EEA41B%26sitename%3DSabaSite%26lms_data%3D%25253BconformanceLevel%25253D0%26cmi_entry%3Daireg000000001344976aises000000001513497&content_server_url=https%3A%2F%2FXyz.com&sco_url=https%3A%2F%2FXyz.com%2FProduction%2Fcninv000000000020718%2Findex_lms.html&mode=online&check_scorm_compliance=false&charset=UTF-8&debug=false&scorm_version=1_2&player_version=2&activity_id=Kaplan_Professional_Education_SCO&context_id=ctctx000000002493562&subscription_id=ctnsr000000000060209&content_server_id=media000000000001000&content_inventory_id=cninv000000000020718&isContentComplianceTestMode=false&cmiEntryId=aireg000000001344976aises000000001513497&autoCloseSCORM12=false&autoNavigateSCORM12=false&isLastSCO=true
168:Fri May 15 12:07:42 UTC+1000 2015 - SCORM_LookInChildren
169:Fri May 15 12:07:42 UTC+1000 2015 - In SCORM_APIFound
170:Fri May 15 12:07:42 UTC+1000 2015 - API NOT Found
171:Fri May 15 12:07:42 UTC+1000 2015 - In SCORM_APIFound
172:Fri May 15 12:07:42 UTC+1000 2015 - API NOT Found
173:Fri May 15 12:07:42 UTC+1000 2015 - Looking in child frame 2
174:Fri May 15 12:07:42 UTC+1000 2015 - In SCORM_APIFound
175:Fri May 15 12:07:42 UTC+1000 2015 - API NOT Found
176:Fri May 15 12:07:42 UTC+1000 2015 - Looking in this child's children Name=window_930178539236, href=https://Xyz.com/Saba/Web_wdk/Main/content/players/SequencedPlayerRedirect.rdf;jsessionid=DA85CCA13CB2A17CDDCDB90E52EEA41B?caller=%2Fcontent%2Fcontentinventory%2FaddContentInventory.rdf&contextId=ctctx000000002493562&isContentComplianceTestMode=&callerId=cninv000000000020718&startUserSession=&subscriptionId=ctnsr000000000060209&contentServerId=media000000000001000&contentInventoryId=cninv000000000020718&returnToCatalog=cninv000000000020718&contentFormat=SCORM
177:Fri May 15 12:07:42 UTC+1000 2015 - SCORM_LookInChildren
178:Fri May 15 12:07:42 UTC+1000 2015 - In SCORM_APIFound
179:Fri May 15 12:07:42 UTC+1000 2015 - API NOT Found
180:Fri May 15 12:07:42 UTC+1000 2015 - Looking in child frame 3
181:Fri May 15 12:07:42 UTC+1000 2015 - In SCORM_APIFound
182:Fri May 15 12:07:42 UTC+1000 2015 - API NOT Found
183:Fri May 15 12:07:42 UTC+1000 2015 - Looking in this child's children Name=window_930178539236, href=https://Xyz.com/Saba/Web_wdk/Main/content/players/SequencedPlayerRedirect.rdf;jsessionid=DA85CCA13CB2A17CDDCDB90E52EEA41B?caller=%2Fcontent%2Fcontentinventory%2FaddContentInventory.rdf&contextId=ctctx000000002493562&isContentComplianceTestMode=&callerId=cninv000000000020718&startUserSession=&subscriptionId=ctnsr000000000060209&contentServerId=media000000000001000&contentInventoryId=cninv000000000020718&returnToCatalog=cninv000000000020718&contentFormat=SCORM
184:Fri May 15 12:07:42 UTC+1000 2015 - SCORM_LookInChildren
185:Fri May 15 12:07:42 UTC+1000 2015 - In SCORM_APIFound
186:Fri May 15 12:07:42 UTC+1000 2015 - API NOT Found
187:Fri May 15 12:07:42 UTC+1000 2015 - In SCORM_APIFound
188:Fri May 15 12:07:42 UTC+1000 2015 - API NOT Found
189:Fri May 15 12:07:42 UTC+1000 2015 - Didn't find API in this window - Name=window_930178539236, href=https://Xyz.com/Saba/Web_wdk/Main/content/players/SequencedPlayerRedirect.rdf;jsessionid=DA85CCA13CB2A17CDDCDB90E52EEA41B?caller=%2Fcontent%2Fcontentinventory%2FaddContentInventory.rdf&contextId=ctctx000000002493562&isContentComplianceTestMode=&callerId=cninv000000000020718&startUserSession=&subscriptionId=ctnsr000000000060209&contentServerId=media000000000001000&contentInventoryId=cninv000000000020718&returnToCatalog=cninv000000000020718&contentFormat=SCORM
190:Fri May 15 12:07:42 UTC+1000 2015 - In SCORM_APIFound
191:Fri May 15 12:07:42 UTC+1000 2015 - API NOT Found
192:Fri May 15 12:07:42 UTC+1000 2015 - In SCORM_WindowHasOpener
193:Fri May 15 12:07:42 UTC+1000 2015 - Window Does Not Have Opener
194:Fri May 15 12:07:42 UTC+1000 2015 - In SCORM_APIFound
195:Fri May 15 12:07:42 UTC+1000 2015 - API NOT Found
196:Fri May 15 12:07:42 UTC+1000 2015 - Looking in children - Name=121212_content_frame, href=https://Xyz.com/scorm_launch/remote_frameset.jsp?content_controller_url=https%3A%2F%2FXyz.com%3A443%2FSaba%2FWeb_wdk%2FMain%2Fcontent%2Fplayers%2FSequencedPlayerNavigator.rdf%3Bjsessionid%3DDA85CCA13CB2A17CDDCDB90E52EEA41B&callback_url=https%3A%2F%2FXyz.com%3A443%2FSaba%2FAICCReporter%3FscormSessionKey%3DDA85CCA13CB2A17CDDCDB90E52EEA41B%26sitename%3DSabaSite%26lms_data%3D%25253BconformanceLevel%25253D0%26cmi_entry%3Daireg000000001344976aises000000001513497&content_server_url=https%3A%2F%2FXyz.com&sco_url=https%3A%2F%2FXyz.com%2FProduction%2Fcninv000000000020718%2Findex_lms.html&mode=online&check_scorm_compliance=false&charset=UTF-8&debug=false&scorm_version=1_2&player_version=2&activity_id=Kaplan_Professional_Education_SCO&context_id=ctctx000000002493562&subscription_id=ctnsr000000000060209&content_server_id=media000000000001000&content_inventory_id=cninv000000000020718&isContentComplianceTestMode=false&cmiEntryId=aireg000000001344976aises000000001513497&autoCloseSCORM12=false&autoNavigateSCORM12=false&isLastSCO=true
197:Fri May 15 12:07:42 UTC+1000 2015 - SCORM_LookInChildren
198:Fri May 15 12:07:42 UTC+1000 2015 - Looking in child frame 0
199:Fri May 15 12:07:42 UTC+1000 2015 - In SCORM_APIFound
200:Fri May 15 12:07:42 UTC+1000 2015 - API NOT Found
201:Fri May 15 12:07:42 UTC+1000 2015 - Looking in this child's children Name=121212_content_frame, href=https://Xyz.com/scorm_launch/remote_frameset.jsp?content_controller_url=https%3A%2F%2FXyz.com%3A443%2FSaba%2FWeb_wdk%2FMain%2Fcontent%2Fplayers%2FSequencedPlayerNavigator.rdf%3Bjsessionid%3DDA85CCA13CB2A17CDDCDB90E52EEA41B&callback_url=https%3A%2F%2FXyz.com%3A443%2FSaba%2FAICCReporter%3FscormSessionKey%3DDA85CCA13CB2A17CDDCDB90E52EEA41B%26sitename%3DSabaSite%26lms_data%3D%25253BconformanceLevel%25253D0%26cmi_entry%3Daireg000000001344976aises000000001513497&content_server_url=https%3A%2F%2FXyz.com&sco_url=https%3A%2F%2FXyz.com%2FProduction%2Fcninv000000000020718%2Findex_lms.html&mode=online&check_scorm_compliance=false&charset=UTF-8&debug=false&scorm_version=1_2&player_version=2&activity_id=Kaplan_Professional_Education_SCO&context_id=ctctx000000002493562&subscription_id=ctnsr000000000060209&content_server_id=media000000000001000&content_inventory_id=cninv000000000020718&isContentComplianceTestMode=false&cmiEntryId=aireg000000001344976aises000000001513497&autoCloseSCORM12=false&autoNavigateSCORM12=false&isLastSCO=true
202:Fri May 15 12:07:42 UTC+1000 2015 - SCORM_LookInChildren
203:Fri May 15 12:07:42 UTC+1000 2015 - Looking in child frame 0
204:Fri May 15 12:07:42 UTC+1000 2015 - In SCORM_APIFound
205:Fri May 15 12:07:42 UTC+1000 2015 - API NOT Found
206:Fri May 15 12:07:42 UTC+1000 2015 - Looking in this child's children Name=sco, href=https://Xyz.com/Production/cninv000000000020718/index_lms.html
207:Fri May 15 12:07:42 UTC+1000 2015 - SCORM_LookInChildren
208:Fri May 15 12:07:42 UTC+1000 2015 - In SCORM_APIFound
209:Fri May 15 12:07:42 UTC+1000 2015 - API NOT Found
210:Fri May 15 12:07:42 UTC+1000 2015 - Looking in child frame 1
211:Fri May 15 12:07:42 UTC+1000 2015 - In SCORM_APIFound
212:Fri May 15 12:07:42 UTC+1000 2015 - API NOT Found
213:Fri May 15 12:07:42 UTC+1000 2015 - Looking in this child's children Name=sco, href=https://Xyz.com/Production/cninv000000000020718/index_lms.html
214:Fri May 15 12:07:42 UTC+1000 2015 - SCORM_LookInChildren
215:Fri May 15 12:07:42 UTC+1000 2015 - Looking in child frame 0
216:Fri May 15 12:07:42 UTC+1000 2015 - In SCORM_APIFound
217:Fri May 15 12:07:42 UTC+1000 2015 - API NOT Found
218:Fri May 15 12:07:42 UTC+1000 2015 - Looking in this child's children Name=AICCComm, href=https://Xyz.com/Production/cninv000000000020718/lms/AICCComm.html
219:Fri May 15 12:07:42 UTC+1000 2015 - SCORM_LookInChildren
220:Fri May 15 12:07:42 UTC+1000 2015 - In SCORM_APIFound
221:Fri May 15 12:07:42 UTC+1000 2015 - API NOT Found
222:Fri May 15 12:07:42 UTC+1000 2015 - In SCORM_APIFound
223:Fri May 15 12:07:42 UTC+1000 2015 - API NOT Found
224:Fri May 15 12:07:42 UTC+1000 2015 - Looking in child frame 2
225:Fri May 15 12:07:42 UTC+1000 2015 - In SCORM_APIFound
226:Fri May 15 12:07:42 UTC+1000 2015 - API NOT Found
227:Fri May 15 12:07:42 UTC+1000 2015 - Looking in this child's children Name=sco, href=https://Xyz.com/Production/cninv000000000020718/index_lms.html
228:Fri May 15 12:07:42 UTC+1000 2015 - SCORM_LookInChildren
229:Fri May 15 12:07:42 UTC+1000 2015 - In SCORM_APIFound
230:Fri May 15 12:07:42 UTC+1000 2015 - API NOT Found
231:Fri May 15 12:07:42 UTC+1000 2015 - Looking in child frame 3
232:Fri May 15 12:07:42 UTC+1000 2015 - In SCORM_APIFound
233:Fri May 15 12:07:42 UTC+1000 2015 - API NOT Found
234:Fri May 15 12:07:42 UTC+1000 2015 - Looking in this child's children Name=sco, href=https://Xyz.com/Production/cninv000000000020718/index_lms.html
235:Fri May 15 12:07:42 UTC+1000 2015 - SCORM_LookInChildren
236:Fri May 15 12:07:42 UTC+1000 2015 - In SCORM_APIFound
237:Fri May 15 12:07:42 UTC+1000 2015 - API NOT Found
238:Fri May 15 12:07:42 UTC+1000 2015 - In SCORM_APIFound
239:Fri May 15 12:07:42 UTC+1000 2015 - API NOT Found
240:Fri May 15 12:07:42 UTC+1000 2015 - Looking in child frame 1
241:Fri May 15 12:07:42 UTC+1000 2015 - In SCORM_APIFound
242:Fri May 15 12:07:42 UTC+1000 2015 - API NOT Found
243:Fri May 15 12:07:42 UTC+1000 2015 - Looking in this child's children Name=121212_content_frame, href=https://Xyz.com/scorm_launch/remote_frameset.jsp?content_controller_url=https%3A%2F%2FXyz.com%3A443%2FSaba%2FWeb_wdk%2FMain%2Fcontent%2Fplayers%2FSequencedPlayerNavigator.rdf%3Bjsessionid%3DDA85CCA13CB2A17CDDCDB90E52EEA41B&callback_url=https%3A%2F%2FXyz.com%3A443%2FSaba%2FAICCReporter%3FscormSessionKey%3DDA85CCA13CB2A17CDDCDB90E52EEA41B%26sitename%3DSabaSite%26lms_data%3D%25253BconformanceLevel%25253D0%26cmi_entry%3Daireg000000001344976aises000000001513497&content_server_url=https%3A%2F%2FXyz.com&sco_url=https%3A%2F%2FXyz.com%2FProduction%2Fcninv000000000020718%2Findex_lms.html&mode=online&check_scorm_compliance=false&charset=UTF-8&debug=false&scorm_version=1_2&player_version=2&activity_id=Kaplan_Professional_Education_SCO&context_id=ctctx000000002493562&subscription_id=ctnsr000000000060209&content_server_id=media000000000001000&content_inventory_id=cninv000000000020718&isContentComplianceTestMode=false&cmiEntryId=aireg000000001344976aises000000001513497&autoCloseSCORM12=false&autoNavigateSCORM12=false&isLastSCO=true
244:Fri May 15 12:07:42 UTC+1000 2015 - SCORM_LookInChildren
245:Fri May 15 12:07:42 UTC+1000 2015 - In SCORM_APIFound
246:Fri May 15 12:07:42 UTC+1000 2015 - API NOT Found
247:Fri May 15 12:07:42 UTC+1000 2015 - In SCORM_APIFound
248:Fri May 15 12:07:42 UTC+1000 2015 - API NOT Found
249:Fri May 15 12:07:42 UTC+1000 2015 - Didn't find API in this window - Name=121212_content_frame, href=https://Xyz.com/scorm_launch/remote_frameset.jsp?content_controller_url=https%3A%2F%2FXyz.com%3A443%2FSaba%2FWeb_wdk%2FMain%2Fcontent%2Fplayers%2FSequencedPlayerNavigator.rdf%3Bjsessionid%3DDA85CCA13CB2A17CDDCDB90E52EEA41B&callback_url=https%3A%2F%2FXyz.com%3A443%2FSaba%2FAICCReporter%3FscormSessionKey%3DDA85CCA13CB2A17CDDCDB90E52EEA41B%26sitename%3DSabaSite%26lms_data%3D%25253BconformanceLevel%25253D0%26cmi_entry%3Daireg000000001344976aises000000001513497&content_server_url=https%3A%2F%2FXyz.com&sco_url=https%3A%2F%2FXyz.com%2FProduction%2Fcninv000000000020718%2Findex_lms.html&mode=online&check_scorm_compliance=false&charset=UTF-8&debug=false&scorm_version=1_2&player_version=2&activity_id=Kaplan_Professional_Education_SCO&context_id=ctctx000000002493562&subscription_id=ctnsr000000000060209&content_server_id=media000000000001000&content_inventory_id=cninv000000000020718&isContentComplianceTestMode=false&cmiEntryId=aireg000000001344976aises000000001513497&autoCloseSCORM12=false&autoNavigateSCORM12=false&isLastSCO=true
250:Fri May 15 12:07:42 UTC+1000 2015 - In SCORM_APIFound
251:Fri May 15 12:07:42 UTC+1000 2015 - API NOT Found
252:Fri May 15 12:07:42 UTC+1000 2015 - In SCORM_WindowHasOpener
253:Fri May 15 12:07:42 UTC+1000 2015 - Window Does Not Have Opener
254:Fri May 15 12:07:42 UTC+1000 2015 - In SCORM_APIFound
255:Fri May 15 12:07:42 UTC+1000 2015 - API NOT Found
256:Fri May 15 12:07:42 UTC+1000 2015 - Looking in children - Name=sco, href=https://Xyz.com/Production/cninv000000000020718/index_lms.html
257:Fri May 15 12:07:42 UTC+1000 2015 - SCORM_LookInChildren
258:Fri May 15 12:07:42 UTC+1000 2015 - Looking in child frame 0
259:Fri May 15 12:07:42 UTC+1000 2015 - In SCORM_APIFound
260:Fri May 15 12:07:42 UTC+1000 2015 - API NOT Found
261:Fri May 15 12:07:42 UTC+1000 2015 - Looking in this child's children Name=sco, href=https://Xyz.com/Production/cninv000000000020718/index_lms.html
262:Fri May 15 12:07:42 UTC+1000 2015 - SCORM_LookInChildren
263:Fri May 15 12:07:42 UTC+1000 2015 - In SCORM_APIFound
264:Fri May 15 12:07:42 UTC+1000 2015 - API NOT Found
265:Fri May 15 12:07:42 UTC+1000 2015 - Looking in child frame 1
266:Fri May 15 12:07:42 UTC+1000 2015 - In SCORM_APIFound
267:Fri May 15 12:07:42 UTC+1000 2015 - API NOT Found
268:Fri May 15 12:07:42 UTC+1000 2015 - Looking in this child's children Name=sco, href=https://Xyz.com/Production/cninv000000000020718/index_lms.html
269:Fri May 15 12:07:42 UTC+1000 2015 - SCORM_LookInChildren
270:Fri May 15 12:07:42 UTC+1000 2015 - Looking in child frame 0
271:Fri May 15 12:07:42 UTC+1000 2015 - In SCORM_APIFound
272:Fri May 15 12:07:42 UTC+1000 2015 - API NOT Found
273:Fri May 15 12:07:42 UTC+1000 2015 - Looking in this child's children Name=AICCComm, href=https://Xyz.com/Production/cninv000000000020718/lms/AICCComm.html
274:Fri May 15 12:07:42 UTC+1000 2015 - SCORM_LookInChildren
275:Fri May 15 12:07:42 UTC+1000 2015 - In SCORM_APIFound
276:Fri May 15 12:07:42 UTC+1000 2015 - API NOT Found
277:Fri May 15 12:07:42 UTC+1000 2015 - In SCORM_APIFound
278:Fri May 15 12:07:42 UTC+1000 2015 - API NOT Found
279:Fri May 15 12:07:42 UTC+1000 2015 - Looking in child frame 2
280:Fri May 15 12:07:42 UTC+1000 2015 - In SCORM_APIFound
281:Fri May 15 12:07:42 UTC+1000 2015 - API NOT Found
282:Fri May 15 12:07:42 UTC+1000 2015 - Looking in this child's children Name=sco, href=https://Xyz.com/Production/cninv000000000020718/index_lms.html
283:Fri May 15 12:07:42 UTC+1000 2015 - SCORM_LookInChildren
284:Fri May 15 12:07:42 UTC+1000 2015 - In SCORM_APIFound
285:Fri May 15 12:07:42 UTC+1000 2015 - API NOT Found
286:Fri May 15 12:07:42 UTC+1000 2015 - Looking in child frame 3
287:Fri May 15 12:07:42 UTC+1000 2015 - In SCORM_APIFound
288:Fri May 15 12:07:42 UTC+1000 2015 - API NOT Found
289:Fri May 15 12:07:42 UTC+1000 2015 - Looking in this child's children Name=sco, href=https://Xyz.com/Production/cninv000000000020718/index_lms.html
290:Fri May 15 12:07:42 UTC+1000 2015 - SCORM_LookInChildren
291:Fri May 15 12:07:42 UTC+1000 2015 - In SCORM_APIFound
292:Fri May 15 12:07:42 UTC+1000 2015 - API NOT Found
293:Fri May 15 12:07:42 UTC+1000 2015 - In SCORM_APIFound
294:Fri May 15 12:07:42 UTC+1000 2015 - API NOT Found
295:Fri May 15 12:07:42 UTC+1000 2015 - Didn't find API in this window - Name=sco, href=https://Xyz.com/Production/cninv000000000020718/index_lms.html
296:Fri May 15 12:07:42 UTC+1000 2015 - SCORM_GrabAPI, returning
297:Fri May 15 12:07:42 UTC+1000 2015 - Unable to acquire SCORM API:
298:Fri May 15 12:07:42 UTC+1000 2015 - SCORM_objAPI=object
299:Fri May 15 12:07:42 UTC+1000 2015 - In InitializeExecuted, blnSuccess=false, strErrorMessage=Error - unable to acquire LMS API, content may not play properly and results may not be recorded. Please contact technical support.
300:Fri May 15 12:07:42 UTC+1000 2015 - ERROR - LMS Initialize Failed
301:Fri May 15 12:07:42 UTC+1000 2015 - In DisplayError, strMessage=Error - unable to acquire LMS API, content may not play properly and results may not be recorded. Please contact technical support.

 

8 Replies
Ashley Terwilliger

Hi LMS Fresher, 

If you receive an "Unable to acquire LMS API" error when launching Articulate content in your LMS, this may be caused by the version of Java that you have installed.

Some LMS’s use a Java API object to load content. Since content created in Articulate does not require Java, please do the following:

*  Contact your LMS provider and ensure that your installed version of Java is compatible with the version of the LMS you are using.
*  Ensure that you have published your content properly as described in the following article. 

Hope that helps and feel free to let us know if you need anything else!

David Murphy

I am having the same problem with the LMS API.  However, the machines that throw this error are taking the training in IE 11 on a Windows OS 7 machine.  It works in Chrome on the same machine, just not IE 11.  Also, it works just fine on an iPad, on IE 11 or Chrome on Windows 10.  We also use the same JAVA version on all machines.    

Ashley Terwilliger

Hi David,

This discussion is quite a bit older, and I haven't seen further details on what LMS was able to set up or fix.  Since it's that machine and browser combination, I'd suggest that you ask learners to use a different browser and confirm it's one that is supported for your version of Storyline. You can find the system and viewing requirements for all of our tools by searching on this page.

David Murphy

Kjersti,  my solution was to have everyone (over 35k people) use Google Chrome.  It is a terrible solution but on how our machines were imaged, it is what worked.  This problem did not occur on other pieces of training.  It did occur on SCORM cloud when we used the machines using IE 11 for the browser.  People were not happy but it is what worked. 

Leslie McKerchie

Hi Kjersti,

Were you able to reach out to your LMS and gather any information from them?

Have you made any changes to the course and republished? I've seen that cause some communication issues for some users as did switching from SCORM versions. 

Check out this similar conversation to help in your troubleshooting.