18 Replies
Mark Cairns

Hi Susan,

Try the attached version. 

What I had to was take your original version and change the file name from Stress+Management.story to Stress+Management.storytemplate

Then open and import into a new scene. The slides showed up! 

Rebecca's version was blank for me as well. I'm not sure what caused the original problem. Maybe having the + in the filename was the culprit. 

Let me know if it works.

Susan Johnson

Thanks for your help but there are actually 7 scenes and 82 slides missing from this story.  I am only getting what I did on the last day before it crashed.  Everything I created for the last 2 weeks is now gone.  Just don't create any quizzes,  they destroy what was created prior to it.

Ashley Terwilliger

Hi Susan,

I'm sorry to hear that your file has been lost. File corruption or loss of resources can be caused by any number of things, but to troubleshoot it I'd suggest to start by conducting a repair of Storyline and the supporting Windows software. 

Also, when creating, editing, and publishing Articulate Storyline courses, be sure you're working on your local hard drive (typically your C: drive). Working on a network drive or a USB drive can cause erratic behavior, such as file corruption, an inability to save changes, and loss of resources. See this article for more information. 

Once a file has become corrupt, there is not a way to reverse it. I took a look at your file and tried to also do an import into a new file without any luck as there wasn't anything in the original. If you're still having difficulty with your Storyline files after following the above please feel free to let us know. As Mark mentioned, you can always connect with our Support team here as well. 

Susan Johnson

Ok, so my stress management course crashed yet again (3 times total), but this time I had a backup so I don't have to retype everything.  Is there a bug or something in this file that you can see that would cause it to crash yet again.  I plan on starting completely from scratch with new templates and everything but I don't want to copy a bug into the new version.  I have used quizzes in other e-learning classes so I'm not quite sure what the problem is.

Christine Hendrickson

Hi Susan,

I'm not entirely sure if it will help, but given that you were running into an issue we were investigating earlier, it might help to download the latest update. 

Articulate Storyline Update 5 is now available. It includes bug fixes, performance improvements, and HTML5 output enhancements. Click here for details:
After installing the update, try importing the slides into a new, blank project file. Does the same thing happen with this new file?
In the file you attached, I'm able to load/preview 57 slides successfully, but I'm not sure if that's expected or not. 
If you could try the update and let me know if you're still seeing this, it would be helpful :)
Thanks!