Major issues with file not letting me preview or publish

Sep 14, 2020

I keep getting an error message when I try to preview or publish a particular file.  I have clicked the send button in the error  message, but haven't received anything back.  It is a file with 7 scenes with 35 slides.  I've been having this issue for almost two weeks now.


1 Reply
Leslie McKerchie

Hello Jeannette,

I'm sorry to hear that you are having difficulty previewing and publishing your project file.

The error message submission goes to our engineering team for tracking any trends and does not create a support case for us to assist you, which is why you have not heard anything back.

I'm curious if the issue happens in any course you are working on or just this particular one?

  • If you cannot re-create the issue in a new course, I would advise you to import the file into a new one and proceed.
  • If it's happening in any/all files, you should conduct a repair of your software.

If you'd like us to take a look, then with your permission, please share your project file so we can investigate what's happening. You can share it publicly here, or send it to me privately by uploading it here. I'll delete it when I'm done troubleshooting.

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