I am the manager of the department but do not need an articulate license, however I need to assign one of the licenses to a new member. One of the licenses is assigned to me and I'm trying to assign it to one of the developers, how can I do that?
Yes I was able to get this figured out. I was just concerned when I accidentally assigned a license to me!! I wanted to make sure I didn't lose access to any of the material. I was able to assign the material to another developer and then got the license reassigned.
I am so glad you were able to get the seat re-assigned!
I just wanted to add a quick note: it looks like your email signature came through when you replied via email. You can remove it by clicking ‘Edit’ below your response. Here’s a quick Peek video if you need help.
I've been an admin on a company project for a couple years (subcontractor) and still have content that is attached to my company email account. If I want to purchase a new team license for my corporate team, can I use the same email as both an admin and a user on both accounts? I still need to manage the project account but need to create new corporate content separately. I will also be the admin for that account. Or will I need a different email? Thanks!
I see you have a case open with our Sales team. That was a great call! They'll be happy to review the purchasing options with you and answer any questions!
6 Replies
Hey Joe,
Thanks for reaching out and sharing what you would like to do with your team seats.
Were you able to get this resolved? You are not a current seat holder on your team, so maybe you got it sorted.
For anyone following along, the instructions can be found here:
Managing Users
Thanks Leslie,
Yes I was able to get this figured out. I was just concerned when I accidentally assigned a license to me!! I wanted to make sure I didn't lose access to any of the material. I was able to assign the material to another developer and then got the license reassigned.
Thanks for the follow up,
Joe
Joe Otten
Director Learning & Development
O: 937-525-5542 M: 513-295-0878
joe.otten@konecranes.com
4401 Gateway Blvd.,
Springfield, OH. 45502
www.konecranesamericas.com
Hi, Joe.
I am so glad you were able to get the seat re-assigned!
I just wanted to add a quick note: it looks like your email signature came through when you replied via email. You can remove it by clicking ‘Edit’ below your response. Here’s a quick Peek video if you need help.
Hi, license question.
I've been an admin on a company project for a couple years (subcontractor) and still have content that is attached to my company email account. If I want to purchase a new team license for my corporate team, can I use the same email as both an admin and a user on both accounts? I still need to manage the project account but need to create new corporate content separately. I will also be the admin for that account. Or will I need a different email? Thanks!
Hi Marcia,
Thanks for reaching out!
You can be an admin for multiple teams, but you can only be a user on one team. So, as long as you are an Admin on one team, and hold a seat on the other team, you can use the same email address.
I see you have a case open with our Sales team. That was a great call! They'll be happy to review the purchasing options with you and answer any questions!
Thank you much, Kelly!
Marcia