5 Replies
Ashley Terwilliger

Hi Samantha,

This discussion is a bit older, but it may help if we're able to take a look at your .story file.  You’ll want to upload the .story file here (which is the file prior to publishing) using the “ADD ATTACHMENT” button at the bottom of the forums reply window. If you’d prefer to not share in the public forums you’re always welcome to share with our Support Engineers here. They’re available 24/7 to assist! 

Also, you'll want to make sure you're on the latest update of your version of Storyline and using a supported browser- my guess is you're using Storyline 2, so I included a link to that here.