Master slides freezing - Anyone else having this issue?

Leslie,

I haven't come across this before.  Could you please submit a case and attach your file so our support folks can take a look?

Thanks!

http://www.articulate.com/support/contact/submit.php

Mike

I've experienced this with Storyline 1 and now that I have SL2, I'm experiencing it again.  Same situation - duplicate Master layout, then it freezes not allowing me to click on other layouts in Slide Master view.

I'm setting up a template and know that I need 6 sets of different Master Slide layouts.  After inserting the 5th set, it will not allow me to move to any other slide layout in Slide Master view.

I'm going to start over again with a new file since I'm at the beginning, but this is really frustrating because other people are waiting on me to get this template set up.

Hi, Victoria -- Thanks for reaching out and sorry to hear of your troubles! Perhaps you might want to try running through these troubleshooting options to see if you find improvement, and if issues persist, I'd recommend reaching out to our support staff for additional investigation. 

Thanks, Chrisite.  I literally just finished "repairing" Storyline because of other erratic behavior before starting to set up those master slides.  While waiting for a response to my post, I restarted and every few actions I close out of Slide Master view to minimize this issue.

I'll reach out to the support staff.

Thanks, Victoria, and I see that you are working with Abel in your case. I will be sure to follow along with progress being made, as I intend to share updates here for others who may benefit, as well. :)

Thanks for letting me know that I should expect to hear from Abel on my case. 

I worked through the steps for unexpected/erratic behavior.  Began rebuilding the Master Slides again for the template I'm building. Storyline is behaving better, however, it still acted up by freezing once or twice. Closing out of Slide Master view fixed it.

Thank you for the update and I see that Abel has been in touch! I'll continue to check in on your case for any further developments, as well. :)

You're welcome.  I think it's someone else because I didn't end up submitting a support case after all. I started to, but decided to try the clean up .bat file.  He's probably been in touch with someone else.  I've not received an email from him since back in February or March.

Interesting that this post has been resurrected 3 years since I first made it because JUST TODAY I discovered that this issue STILL hasn't been addressed.

I created a new project and set up some master slides. I need the same layouts in three different colours. Right-click, "duplicate master"... everything went haywire.

I couldn't even restart Storyline (Option #3, which used to work) without it acting silly and only showing the bottom half of the program (the top half was one big grey zone). I had to shut down everything I had open and restart my computer!

@staff.. please don't jump in and cheerily tell me to submit the file to Support. I did that three years ago.

Hi, Victoria -- My apologies for the confusion, and you're right, the case I mistakenly referenced was from a previous issue. It sounds like things have improved, so thank you for the update. 

And El Burgaluva, I am also sorry to hear that you are frustrated and are still experiencing issues, but the best course of action would be for you to work directly with our Support Engineers using this form. 

I also wanted to stop back in to note, El Burgaluva, that it seems that closing out of Master View and returning to Master view can help, and that there has also been improvement using the troubleshooting steps here, as well.