Matching Drop-Down question not resetting on review

I figure this must be something in the settings I have wrong, but I'm not sure what, so I'm hoping someone can point me in the right direction.

I have a knowledge check question that is a matching drop down question.  If the user gets the question correct they proceed to the next slide.  If they get it wrong the 'continue' button displays a layer with the correct responses on it and the continue button takes them to the next slide.  They also have the option to review the question and answer it again by clicking a "replay" button.  But when the replay button is clicked the slide presents the choices previously selected instead of the empty drop down boxes with  'select' in them.

I have the slide properties set to 'reset to initial state' and each of the layers (correct/incorrect/review answers) also have their properties set the same way.  The replay button just links back the slide itself and the audio restarts from the beginning as it should when the button is clicked, but the drop down choices reflect the previous selections.

Any advice gratefully accepted as this is the only glitch that is stopping me publishing this and sending it to the client for testing.

7 Replies
Christine Hendrickson

Hi Andy,

Can you clarify one thing for me please? Are you using the "Replay" button on the player, a custom button or the "Retry" button on a results slide? 

Also, if you could share the .story file here, it might be easier for us to see what's happening. If the file's too large to share here, or you want to keep it private, just let me know.

Thanks!

Andy Kay

Hi Christine,

Thanks for the response.  I am using a custom button that reloads the page as opposed to replay or retry.  I figured that maybe the page was just returning to the start as opposed to leaving and then returning, so I set up a 'dummy' blank page which has a single trigger on it that just returns to the page with the drop-down question on it as soon as the timeline begins.  This seems to work well as you actually leave the page and return to it so the quiz resets itself, but it seems to be a bit of a clunky workaround.  

Any suggestions you may have will be very welcome.

Christine Hendrickson

Hi Andy,

This is set up on another slide, correct? If you were wanting it to be on the same page, you should be able to trigger it to jump to the same slide that contains the button and in theory, it should start the slide over from the beginning of the timeline with the revisiting options you're using for that slide. 

It may just be the behavior of the quiz selections themselves - I understand they still have the original responses, but you're also able to modify them, correct?

I'd still be happy to take a look at the file, if you want to share it here, or I can try to recreate this. Just let me know what specific type of drop-down you're using (Matching, Sequence, etc.).

Thanks!

Andy Kay

Hi Christine,

Yes the 'replay' button is just a trigger that restarts the slide in question. The slide restarts and the audio replays but the matching drop-down responses show the previously selected choices however you cannot change them to new selections (can't click on the drop downs at all).  Is the problem associated with the number of times you can attempt a quiz (in the question creation screen).  Should this be set to "unlimited"?  The strange thing is that I do exactly the same process on other questions which are either multiple choice or multiple response questions and the questions reset correctly if the user goes back to the question, all the previous selections are erased and you can try again.

Unfortunately I will need to get the OK from our client before I share the actual story file., if not I will just pull that one quiz slide and the ones either side of it and get those to you.

Christine Hendrickson

Hi Andy,

Should this be set to "unlimited"?

If you want them to be able to change their response, yes, you'll need to allow for more than one attempt.

For example, I created a quick little quiz using a Matching Drop-Down question. I allowed for 2 attempts. On the first attempt, I can go back and change my selection. On the second attempt, however, it's no longer possible to change the answer. 

I'm attaching the example here, just in case you'd like to see it. Just keep in mind, that it's not fancy :)

Also, sharing the one quiz slide would be perfectly fine. If you need to keep that private, though, I can share details on how to send it to me privately.

Thanks!