Maximized Storyline application exceeds the size of my monitor

Feb 15, 2013

I use a dual-monitor system while I work. Screen 1 is my laptop's monitor (on which I keep applications like Outlook running so I can keep an eye on my email or other applications that I'm using to create content for Storyline such as Word and PowerPoint). I keep my laptop on the right side of the main work monitor, but it is Monitor 1 in my setup.

I use my main monitor, a 21-inch Dell LCD display (set up as Monitor 2) for working on my Storyline stuff. However, when I drag Storyline over to that screen and maximize it, Storyline expands to a size that's larger than the size of my monitor (actually, all my Articulate applications do this except Presenter - and I presume that Presenter behaves properly because it's an add-in to PowerPoint, and PowerPoint plays nicely with my display).

Anyhow, my main monitor, the 21-inch display, is set at the Windows-recommend resolution of 1680 x 1050, and yet it looks like about 200 pixels worth of screen content spills over onto Monitor 1 in my system.

It's not a big deal, but it is kind of a pain in the butt to have to manually size my Articulate applications to the correct display size every time I open them.

Any recommendations?

Thanks.

7 Replies

Christine Hendrickson
Staff

11 years ago02/15/13 at 9:12 am (UTC)

Hi Chris!

I use a very similar setup with the exception of the monitor positions. I haven't experienced this, however, even if I have it maximized on my laptop screen, then move it over and maximize it again on the external monitor. Have you tried changing the larger monitor to your primary monitor to see if maximizing works properly?

I'm not sure if that's what you're using already, but might be worth a shot!

Randy Richardson

over 10 years ago10/23/13 at 9:12 am (UTC)

I'm experiencing this too. I re-sized my second monitor (as suggested) to match my laptops res and it would fill the screen only as expected so no manual resize. Unfortunately, at that res my secondary monitor- everything is super big and fuzzy! Not good. Any other ideas?

David Smith

over 10 years ago10/23/13 at 9:39 am (UTC)

I thought I'd ask:

Screen resolution: set to extend these displays? Set both displays to recommended resolution.

In graphics options, panel fit, select display, maintain display scaling? Both displays set this way.

Chris Wall
Author

over 10 years ago10/23/13 at 10:10 am (UTC)

Sorry... I dropped off the radar on this one. Shortly after I posted my question, I was given a second, matching 21-inch monitor. After I reconfigured my graphics settings in control panel, the problem went away. Now, when I maximize the app, it sizes itself to the size of whichever monitor I'm running Storyline on.

When I was having the issue, it was almost like Storyline was setting the height of my screen. If my laptop's built-in, or primary display was 768 pixels, it was like Storyline was determining what the width of the app window should be based on applying that 768 x X (width of primary monitor in pixels), and applying that same ratio to my big monitor. Since the aspect ratios are a little different, it made the width greater than the actual width of the screen.

That's pure conjecture, though.

Leslie McKerchie
Staff

over 10 years ago10/23/13 at 1:39 pm (UTC)

Hi Randy! Looks as if both David and Chris are offering up some possible solutions for you as well. Just let us know how these suggestions work for you.

Jarrod Olson

almost 10 years ago06/20/14 at 10:38 am (UTC)

I know this is a bit of an old topic but I ran into the same problem and found this solution:

Right click on an empty part of the desktop, select Graphic Options -> Output To -> Extended Desktop -> and try switching between Monitor+Digital Display -or- Digital Display+Monitor.

I switched that and it immediately started working.