9 Replies
Ashley Terwilliger-Pollard

Ok thanks Jenn- I missed the part where you were using the app. The restricted navigation should would within the mobile player, so I'd want to know what version of Storyline you're publishing with (we're on update 5) and that you were using the most recent version (2.15) of the mobile player. 

If both of those are up to date, can you share your project file with us so that we can take a look at the behavior? If you'd prefer to share privately please let me know and I can send you directions to share with me directly. 

Ashley Terwilliger-Pollard

Hi Trip,

I don't see where Jenn ever submitted her file to us, but I do see around the same time another one of my colleagues reported this as a bug to our QA team. Currently the suggested workaround is to set the menu navigation to free and use the method here to restrict it slide by slide.  I'll also add this thread to the report filed with our team so that they're aware it's impacting another user. 

Ashley Terwilliger-Pollard

Hi Suraj,

I don't have a timeframe to share in regards to fixes within Storyline 1, but as I mentioned it doesn't exist in Storyline 2, so if that's an option for you, than you may want to look at upgrading. 

Storyline 2 will be able to open and upgrade any of your Storyline 1 files, but once you make changes in Storyline 2 you won't be able to update within Storyline 1 any longer.