Mobile Devices and MP4s

Sep 17, 2019

I have a Storyline 3 course with a Vyond video embedded as MP4.  The content is designed to be taken on a mobile device.  I tested it on my iPhone.  The device DOES NOT auto-lock (a.k.a. go to sleep) when watching the Vyond video, but it DOES go to sleep when watching a slide with content built directly on the timeline.  Any idea why this happens?  I don't want the device to go to sleep at all.  Thanks for your help!

4 Replies
Katie Riggio

Hi, Nick. Thanks for sharing your file, I'm happy to help!

I tested your course on an iPhone 7 (iOS 12.4.1) where the device remains active and does not go into sleep mode before and during the countdown slide. Click here for a link to the hosted output!

My hunch is that this behavior depends on the phone's setting. My auto-lock is set to never and auto-brightness is turned off.

To help us explore our next steps, could you let me know what those settings are set to on your phone? Click here for a short video of how to check!

Nick Wehrle

Hi Katie. We have company-wide maximum of 60 seconds for auto-lock on all
company issued devices. It's a security measure. I was playing around
yesterday and figured out a workaround. If I place a Vyond video in the
background of that slide (hidden by another object) it will prevent the the
device from going to sleep. The video is muted so the user never knows
it's there... and set up to loop with a 'when media completes' trigger.
It's a workaround, but it works! Unless you have a better idea?

Nick Wehrle
Manager | Learning & Development

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