Mobile Issues with server?
Jan 17, 2013
So I have been talking with articulate support, and while they have been helpful it is taking quite a bit of time to resolve my issue with back and forth emails, so I figure in the meantime I will put it out here for everyone to ponder. I have been working on a project that we want to work with mobile, but for whatever reason I upload it to our server and then on the computer the web address is functional, but then using the same address on the mobile device leads to an error. All the files are there in server, but nothing appears. Support couldn't replicate from their server and I gave them the published file. I uploaded the same folder to our server and nothing. So does anyone know of any problem or steps I may be missing in the upload? All mobile boxes are checked. Or is it a possible server issue and if so any ideas?
11 Replies
Hey Mark!
A few suggestions:
Beyond that, I'm confident the support team can get this resolved.
Good luck!
Hi Mark.
I have asked Jayem to send you his published output so you can test that. Can you send Jayem your published version so we can test that on our server? This will help him determine if it is a content or server issue.
I sent that to him originally was my published output. I am going to try to load this to a different server to see if that is the issue.
OK. Let us know how it goes. It would be nice to be able to isolate what is causing the issue here. I asked Jayem to submit this issue to our Quality Assurance team to see if they can figure it out.
Oddly enough it is the server. I uploaded it to my personal server and it at least recognized the file and opened it is however not loading very well and even when it does load it plays choppy. It has frozen on more than one occasion. Everything looks super good when it loads and plays right. I want this to seem like a game almost with several things to click or tap on. Is this a case of too much going on?
Hi Mark,
Any chance you could share a link to your file with Jayem? He'll be able to test and compare the files on our server.
Thanks!
Way ahead of you I sent a link to it this morning. Or do you want me to give him the .story file
Hi Mark,
Just the link. If you already sent it though, that's great. Thank you
If he doesn't already have the .story file, though, I'm sure that could come in handy.
So I figured it out and oddly enough the servers mobile ready solution to auto make your website available to a mobile device makes it won't recognize the content once I changed that it shows up.
Hey Mark,
That's great. Thanks very much for the update!
Interesting. Mental note: made.
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