Mobile Version in Iframe not fitting to screen

Feb 23, 2017


We use an iFrame to display Storyline 360 content in a pop-up DIV.

In mobile view (android and iphone) the content does not resize down correctly to fit the phone screen. 

Here is an example. (This one is not in a pop up div, but is in an iFrame)

Any ideas?

3 Replies
Ashley Terwilliger-Pollard

Hi David,

Do you have the iFrame code for your page that you're able to share here as well? That may help users spot anything that could be throwing this off. I viewed it on my iPhone 6S and in landscape mode it displayed correctly but it was within portrait not showing as I'd expect. 

Did you follow the steps here to insert it into a web page? 

Ashley Terwilliger-Pollard

Ah, that may be it then - the old school tag you've used to center it, could be interfering with how Storyline 360 will look at displaying the responsive player and scaling it based on device. I'll admit I'm not much of an expert in using iframe codes on a web page, so I'll also confirm with my team if they can think of any other issues that could be causing the display to not work on the mobile devices. 

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