This is my first post in this community. :) I am currently working on an eLearning module, but the issue is that it won't resume where I left off. It always resumes 1 or 2 screens before. So I have 5 screens : A, B, C, D and E I quit the module on screen D. When I resume, I see screen C or B. And it depends on which screen. Sometimes it resumes 1 screen before, sometimes 2.
Can you help me?
I asked a few experienced colleagues, and they don't know what is causing the issue.
PS: The module is about 30min, and contains images and voice-over. I heard this might be linked to a data limit? Do you have more information on this? Other clues that might cause this issue?
Our package is SCORM 2004 (mono-SCORM 2004), 4th edition. I just read the article you shared: How can we know if the data in the module exceed the limit?
I'd like you to share your project file with our support engineers to investigate what's happening with your permission. You can share it privately by uploading it here. It will be deleted when troubleshooting is complete.
I'm glad this discussion has been helpful for you! I see that my teammate, Darwin, recommended reaching out to Charlotte's LMS provider since the course was behaving as expected in the industry-standard testing engine, SCORM cloud.
If you have an element on the Master Slide, it will show up on all of the slides that use that layout. Depending on the layout you're using, it could show up on each slide.
I have already changed to SCORM 2004 4th Edition, I have test on both Google Chrome and IE, only IE can resume to the slide I leave but Chrome cannot, do you know what is the problem?
Thanks for sharing those additional details. It sounds like you've tested a few things already to try and get to the bottom of this!
From here, I'm going to enlist the help of our support engineers to step in to see what they recommend as the next step, so I've opened a case on your behalf. So stay tuned, and one of my teammates will reach out in an email!
11 Replies
PS: The module is about 30min, and contains images and voice-over.
I heard this might be linked to a data limit? Do you have more information on this?
Other clues that might cause this issue?
Thank you very much. :)
Hello Charlotte, and welcome to E-Learning Heroes. 😊
Thanks for reaching out and sharing what you are experiencing with your published project file.
You are correct. It sounds like it may be the SCORM suspend data limits. Which SCORM standard did you publish your course for?
Storyline: Exceeding SCORM Suspend Data Limits
Hi Leslie,
Our package is SCORM 2004 (mono-SCORM 2004), 4th edition.
I just read the article you shared: How can we know if the data in the module exceed the limit?
Thank you Leslie. :)
Charlotte
Hi Leslie,
Is there a way I can share the SCORM package and/or .story file with someone, so they can investigate the issue?
Thank you.
Of course, Charlotte.
I'd like you to share your project file with our support engineers to investigate what's happening with your permission. You can share it privately by uploading it here. It will be deleted when troubleshooting is complete.
Hi Leslie,
I just opened a case and shared the .story file as well as the SCORM 2004 export we have.
Thank you very much for your support :).
Charlotte
Thanks, Charlotte. I can see that Darwin is working with you directly.
Hi All,
I have the same problem as Charlotte and I know the reason now, Thanks a lot!
And may I know putting the element in Master slide can solve the problem or not?
(If I put 1 element in master slide, I will count 1 element or 1 element for each slide?)
Also, may I know the state for the character will count 1 element for each state count 1 element?
Thanks!
Katherine
Hi Katherine!
I'm glad this discussion has been helpful for you! I see that my teammate, Darwin, recommended reaching out to Charlotte's LMS provider since the course was behaving as expected in the industry-standard testing engine, SCORM cloud.
If you have an element on the Master Slide, it will show up on all of the slides that use that layout. Depending on the layout you're using, it could show up on each slide.
Keep us posted if you reach out to your LMS!
Hi Lauren,
I have already changed to SCORM 2004 4th Edition, I have test on both Google Chrome and IE, only IE can resume to the slide I leave but Chrome cannot, do you know what is the problem?
Katherine
Hello Katherine!
Thanks for sharing those additional details. It sounds like you've tested a few things already to try and get to the bottom of this!
From here, I'm going to enlist the help of our support engineers to step in to see what they recommend as the next step, so I've opened a case on your behalf. So stay tuned, and one of my teammates will reach out in an email!