I get the progress bar that tells me that Articulate is "processing video" but then it fails to export every time. Any ideas on how I can export my movie? Many thanks!
One of the first things I'd check is that you're working with local project files, as working on a network or USB drive could cause unusual behavior. Also, is this something that you've seen in just one Storyline file (this particular recording?) or are you experiencing it across all your Storyline files? If it's happening within all your Storyline files I'd suggest conducting a repair of Storyline.
If you're still having difficulty, are you able to share your .story file here with us? If you'd prefer not to share it in the forums you can always connect with our Support team here.
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Hi Lisa and welcome to Heroes!
One of the first things I'd check is that you're working with local project files, as working on a network or USB drive could cause unusual behavior. Also, is this something that you've seen in just one Storyline file (this particular recording?) or are you experiencing it across all your Storyline files? If it's happening within all your Storyline files I'd suggest conducting a repair of Storyline.
If you're still having difficulty, are you able to share your .story file here with us? If you'd prefer not to share it in the forums you can always connect with our Support team here.
This discussion is closed. You can start a new discussion or contact Articulate Support.