Hello - I've had this issue for a couple months now and I don't know how to fix it and don't see anything in the archives. When I try to open a SL 360 course from my desktop, I continue to get a message that says "...you must be signed in to Articulate 360..." However, I'm already signed in. Sometimes I close everything and try several more times and it miraculously opens. But sometimes it doesn't. Do you know why this is happening? How do I resolve this? Thanks!!
Also, when I do try to sign in (even though I'm technically already signed in), it tells me my session has expired and that I need to refresh my browser. So I do that - and I continue to get the same message.
It sounds like you might be on an older version of the Articulate 360 Desktop.
We recently made improvements to the Articulate 360 sign-in experience. As a result, older versions of the Articulate 360 desktop app have expired. Let's update your Articulate 360 desktop:
You can install the latest update by clicking the Install Update button in your desktop app or downloading the latest installer right here.
After updating the desktop app, you can sign back in and continue working as usual. If you forgot your password, you can reset it right here.
If that doesn't help, let's connect you with our Support team through that link so we can explore further!
2 Replies
Also, when I do try to sign in (even though I'm technically already signed in), it tells me my session has expired and that I need to refresh my browser. So I do that - and I continue to get the same message.
Hi there, Sheri!
It sounds like you might be on an older version of the Articulate 360 Desktop.
We recently made improvements to the Articulate 360 sign-in experience. As a result, older versions of the Articulate 360 desktop app have expired. Let's update your Articulate 360 desktop:
If that doesn't help, let's connect you with our Support team through that link so we can explore further!
This discussion is closed. You can start a new discussion or contact Articulate Support.